Senior Motor Claims Consultant
• Immediate Start • Opportunity to be Part of a Global Organisation
Summary about this job
Claims
Company: Innovation Group Pty Ltd
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-7-8288-4679
Fax: +61-7-5623-4302
E-mail: n\a
Site: n\a
Detail information about job Senior Motor Claims Consultant. Terms and conditions vacancy
Innovation Group is a multi-national provider of business process and software services to the insurance, financial and automotive industries employing over 2000 people around the globe. Our solutions support millions of insurance policies and more than 25,000 users around the world.
The Sydney based Operations Team is currently seeking a Senior Motor Claims Consultant who is passionate about customer service, service delivery and team work to support policy holders through the end to end claims process.
A strong team player, who enjoys working in dynamic fast paced environment, the Senior Motor Claims Consultant will be responsible for:
- Ensuring accurate and timely processing of end to end fleet claims;
- Analysis, review and management of claims to evaluate recovery potential and maximise recovery opportunity;
- Management of the claims process through to settlement;
- Maintaining proactive contact with all parties involved in the claim;
- Interpretation, review and application of appropriate action on correspondence received from clients, third parties and service providers;
- Ensuring adherence of company policy and procedure;
- Completion of tasks within agreed SLA's and guidelines;
- Asssisting the Managers with day to day tasks.
With proven previous experience within a phone based customer service or call centre environment (motor claims desired), the successful applicant will have:
- Solid communication (written and verbal) and negotiation skills
- Creative problem solving abilities
- High attention to detail
- Strong negotiation skills
- Developed PC skills
- High level of customer service skills
This opportunity would suit someone who is ready to take their career to their next stage through succeeding within an autonomous role and contributing ideas to assist the organisation grow.
How do I apply?
For further information, feel free to contact Shane Brown HR Advisor – People Strategy on (03) 9864 1824 or apply by emailing your details to [email protected]
Please note your salary expectations and Australian working eligibility within the content of your email.