Client Services Agents for Big 4 Bank Based in North Sydney
Inbound call centre role for a Big 4 Bank in North Sydney - Paying $28-$30 P/Hour
Summary about this job
Customer Service - Call Centre
Company: Hays Contact Centres
Location: Sydney
Work type: Contract/Temp
Salary: n\a
Phone: +61-2-4738-1730
Fax: +61-2-8500-3271
E-mail: n\a
Site: n\a
Detail information about job Client Services Agents for Big 4 Bank Based in North Sydney. Terms and conditions vacancy
- Grow your Career in the financial industry
- Based in North Sydney
- Paying between $28-$30 P/hour
Inbound call centre role for a Big 4 Bank in North Sydney - Paying $28-$30 P/Hour
Your new company
Our client is a market leader in Financial Services and is currently seeking several Communication and customer service associates to provide comprehensive support around their trading products and platforms.
Your new role
- Handling technical website queries and market related queries; including product enquiries across trade products, and tradeable instruments including Cash, Equities and Warrants, across global exchanges.
- Provision of market information via live chat as well as over the phone.
- Follow up with back office operations teams on requested actions and administration
- First time resolution of complaints and escalation of unresolved issues to Seniors & Assistant Team Leader
Outbound Call and Email Servicing
- Follow up with clients on technical incidents and failed trades or settlements
- Follow up with clients to ensure compliance to internal risk frameworks
This role involves working in a structured, fast paced and KPI driven environment so all successful candidates will need to be capable of working to targets, able to work independently as well as working as part of a wider team.
What you'll need to succeed
Previous experience in a call centre preferred but not essential. Customer Service experience required! Candidates will need knowledge an interest in the share market and financial services, and a high standard of verbal communication skills. You will need to be a fast Learner with the ability to adapt to change quickly and be comfortable using Microsoft office suites/digital media platforms.
What you'll get in return
You'll receive comprehensive training and ongoing support. This is a full time temporary position for 6 months based in North Sydney in a friendly environment. Paying $28.11 p/hour - Mon-Fri on a rotating roster betwene 8am - 6pm.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.