Contact Centre Operations Manager
Have you worked in Operations, Projects or Consulting. We require a passionate Contact Centre and Customer Experience Professional.
Summary about this job
Management & Support
Company: Tenacity CX
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-3-3851-8471
Fax: +61-8-8351-9485
E-mail: n\a
Site: n\a
Detail information about job Contact Centre Operations Manager. Terms and conditions vacancy
- Join Australia's Leading Customer Experience Consultancy
- Work with High Profile Clients Nationally
- Deliver Best in Class CX Consulting
Tenacity CX are Australia's leading supplier of recruitment solutions to the Customer Experience industry. As a partner with leading organisations across this sector we require a Customer Experience Consultant to assist this growing consulting division.
Your role will be critical to Leading CX Projects, to deliver the customer promise, through valuable management consulting, research, insights, strategy and design services.
To be successful in this role you will need to demonstrate the following skills and attributes:
- Sounds knowledge and experience in Customer Experience focused roles
- Experience managing multiple stakeholders at all levels in complex environments, across all customer channels
- Gathering requirements, scoping, making recommendations and presenting executive papers
- Strong data and reporting capability
- Ability to design and facilitate workshops
- Experience delivering high quality outputs and actionable insights
- Strong written and verbal skills
- Understanding of and working in multiple project environments, delivered on time, on budget, meeting key stakeholder expectations
Responsibilities Include:
- Conduct strategic and operational Customer Experience Reviews
- Complete diagnostic reviews of contact centres, omni-channel and other service channels
- Understand the organisations experience gaps - both customer and employee
- Identify customer experience and operational efficiencies and effective improvements
- Prepare detailed consulting reports and present recommendations to C-Level
- Maintain and nurture existing client relationships
What's in for you?
- Flexible working arrangement
- Great client mix - National travel
- Supportive and experienced management
- Great salary and benefits
We look forward to hearing from you.
To apply online, please click on the link below and attach your resume as a word document.