Help Desk Customer Service Officer - Full Time and Part Time Positions
Hairware & Beautyware has an exciting opportunity for an experienced Level 1 Helpdesk/CSO in supporting a leading Point Of Sale salon software system
Summary about this job
Customer Service - Call Centre
Company: Nexpos PTY LTD
Location: Gosford & Central Coast
Work type: Full Time
Salary: n\a
Phone: +61-7-5171-5258
Fax: +61-3-2246-1370
E-mail: n\a
Site: n\a
Detail information about job Help Desk Customer Service Officer - Full Time and Part Time Positions. Terms and conditions vacancy
The Company:
Hairware & Beautyware have been providing Salon Management Software to salons throughout Australia, Asia and New Zealand for the past 30 years. Our Team are dedicated to consistently advancing technologies to meet client specific needs based on industry standards.Our office is located in Gosford CBD and has a friendly and relaxed environment with a small team of 10.
The Role:
The successful candidate will be the first point of contact for all clients within our support database. This will include inbound support calls, outbound customer service calls, assisting clients with Hardware/Software support and delivering friendly and prompt customer service.
Responsibilities will include:
• Inbound calls Supporting Hairware & Beautyware Software
• Supporting Windows Environments, Windows 7, 8 & 10
• Troubleshooting and assisting with hardware related and repair issues
• Work with the team/colleagues collaboratively across the organisation
• Compiling and responding to emails
• Identifying product faults, product testing and reporting
• Communicating with management on outstanding problems
• Taking ownership of problems from start through to resolution
• Provide high level of services & support in a timely manner
The successful candidate will have:
- At least 1-2 years Help Desk/Customer Service Experience
- Experience in troubleshooting hardware/software
- A high level of experience/knowledge with Windows 7, 8 & 10
- Experience with SQL Databases (preferred but not necessary)
- Strong customer service and communication skills
- A high attention to detail
- Be a team player with the ability to work autonomously
- Interest in learning new systems
- Enthusiastic approach to problem solving and meeting client expectations
If you have the skills that we are looking for and want to join a dynamic and progressive Company, then forward your Resume together with a covering letter demonstrating how you meet the above criteria to [email protected]