2x Inbound Team Leader | Customer Service | Great Company Perks!

Summary about this job

Detail information about job 2x Inbound Team Leader | Customer Service | Great Company Perks!. Terms and conditions vacancy

• Coach, mentor & drive your team to continued success
• Drive business improvement through innovation
• Customer Centric Centre of Excellence

Working within a high performance team culture, your role is to continue fostering an ethos that breeds success and delivers the highest levels of service. You will enjoy ongoing training and development with a real opportunity to make your mark in a busy and hands on role.

You will need to have proven local experience as a Customer Service Team Leader coupled with a successful track record in ensuring that your team achieve targets and KPI's. This Company is one that you will WANT on your resume, you will be rewarded with an above industry salary package coupled with exceptional staff benefits such as discounted groceries, insurances, telecommunications and petrol coupled with much, much more! 

Your key strengths will be:

• Mentoring, coaching and developing team members
• Delivering campaign targets
• Creating a fun team environment
• Developing innovative motivational practices
• Improving business performance and processes
• Developing close working relationships internally and externally
• Driving company values, policies & procedures
• Ensuring performance standards are met
• Consistently meeting KPI's and quality standards
• Exceeding customer service and sales targets

  
You will also have a proven history in the following:

• Previous contact centre experience in a Team Leader capacity
• Driving high performance culture 
• Good attention to detail and exceptional time management skills
• Policy, process and reporting orientated
• Driving improvement in customer centric behavior through agent NPS & FCR

This is a rare opportunity not to be missed, APPLY immediately!