Client & Operational Support Analyst
First point of contact for all clients and stakeholders. Friendly team, convenient City location, Monday - Friday hours.
Summary about this job
Customer Service - Call Centre
Company: Cuscal
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-2-3872-6587
Fax: +61-8-8533-5960
E-mail: n\a
Site: n\a
Detail information about job Client & Operational Support Analyst. Terms and conditions vacancy
At Cuscal we are driven by our purpose to make payments easy, accessible and secure. We are Australia's leading independent provider of payment solutions including cards (credit, debit and prepaid), mobile payments, ATMs, fraud prevention, ATMs and electronic funds transactions (EFT).
We play an important and growing role in Australia's financial services industry as a strong and independent payments provider helping our existing clients (over 100) grow and assisting new companies to enter the Australian market. We deliver on promises through our unique partnering approach, delivering great service and superior financial results that start with our people, values and culture.
In the rapidly evolving payments industry, we look to our values of partnership, energy and reliability to guide the way we work, both with our clients and each other.
We seek an energetic and knowledgeable person who is curious and collaborative by nature to join an innovative, dynamic and challenging environment. Your focus as the first point of contact for all clients and stakeholders will be to receive, document, analyse and resolve client issues as quickly as possible, properly escalating the remainder, whist utilising excellent customer service skills.
We seek a reliable and energetic individual who can partner well with others. This person will also have demonstrated skills and experience in:
- Customer Service in an inbound/outbound call centre environment is desirable and a client centric approach is essential
- Financial services industry preferably in a client service area dealing with transactional banking matters
- Microsoft Office Systems
- Communication and team work
- Following procedures
- Analysis
At Cuscal, our goal is that you feel you are part of something much more than just a workplace. Because we know that it's the people that really make a difference – people like you. We want to inspire your passion for work so we offer new training and development programs, a comprehensive benefits program, some really great social events and a rewards and recognition system as a thank you.
To apply for this role please email [email protected].
The successful applicant will need to hold a valid visa with work rights and gain satisfactory outcomes from Employment Screening including an Australian Federal Police and qualifications check.