Customer Service Supervisor
Excellent opportunity with Australia's largest privately owned food service company. Competitive remuneration & great company benefits.
Summary about this job
Supervisors/Team Leaders
Company: PFD Food Services Pty Ltd
Location: Wagga Wagga & Riverina
Work type: Full Time
Salary: n\a
Phone: +61-3-7595-4611
Fax: +61-3-3902-4647
E-mail: n\a
Site: n\a
Detail information about job Customer Service Supervisor. Terms and conditions vacancy
- Based at Wagga Wagga
- Full time position
We are PFD Food Services, Australia's largest privately owned food service company (www.pfdfoods.com.au). Established in 1943, PFD now has almost 70 branches in metropolitan and regional areas around Australia. We have a broad range of customers such as local restaurants, cafes, hospitals, schools, pubs and clubs!
The Role
The purpose of this role is to effectively supervise the customer service and related administration requirements at our branch. You will need to have great interpersonal skills and be comfortable meeting the daily, weekly and monthly objectives as well as meeting all other customer service/admin requirements.
Key Responsibilities
- Supervise Customer Service Representatives and Customer Service requirements
- Maintain and develop customer service relationships
- Respond to phone customers in an efficient and courteous manner
- Respond to customer requirements and Branch issues
- Liaise with Branch manager and Food Service specialists to ensure any customer complaints are rectified
- Oversee and maximise sales techniques and initiatives
- Help coordinate rosters and staff to work in with peak business requirements and annual leave periods
Key Competencies, Skills and Qualifications
- Must have Customer Service Team Leader / Supervisory experience
- Well versed with customer service, telesales and administration processes
- Attention to detail
- Great communication and organisational skills
- Good interpersonal skills
- Computer literate with knowledge of MFG Pro
- Good Product knowledge
- Capable of working under pressure in a team environment
- Show initiative and a positive attitude
What PFD is Offering the Successful Candidate
We are offering competitive remuneration, superannuation and other staff benefits (such as discounts on staff purchases, discounted accommodation, health insurance and banking).
Please submit your application (cover letter and resume) via the apply now link below
As part of our recruitment process, do you agree to undertake employment checks? These checks may include a medical assessment (including a drug and alcohol test), National Police History Check, Working With Children/Vulnerable Groups Check, Licence Validation/Demerit Point Check.
Please note: We do not accept unsolicited CV's from Recruitment agencies / third parties and we will not be liable or responsible for any fees or costs associated with unsolicited CV's sent directly to Line Managers.
PFD Food Services is an Equal Employment Opportunity employer