Call Centre Team Leader / Manager

Summary about this job

Detail information about job Call Centre Team Leader / Manager. Terms and conditions vacancy

• Manly Vale location - Modern offices and technology
• Lead a team of 14-20 consultants l Freedom to create and implement change
• Top team and clients

An Australian leader in the market, our client prides themselves on delivering exceptional service and results to their clients. Due to growth they are currently seeking an experienced call centre Team Leader to join them on a permanent or temporary basis. 

As a call centre Team Leader/Manager you will be managing a team of customer service and sales consultants on a daily basis, managing performance and providing day to day operational and administrative support, contributing to the ongoing expansion of the business.

As Team Leader/Manager you will:

• Assisting with recruitment, training and running team meetings
• Rostering of the team and approval of time-sheets
• Handling all customer escalation calls
• Identifying talent whilst motivating and developing towards personal goals
• Understanding performance metrics to identify opportunities for the team
• Reporting to management on performance and day to day operations
• Assisting with reporting for the client

About the position

• Monday to Friday business hours position 
• Outsourced BPO environment with A list clients
• $70,000 - $80,000 + Super base salary
• Freedom to create and implement new ideas and campaigns 
• A fun and friendly work environment where your ideas are heard
• An established and stable team

With full or part time options available these positions will go fast!

To be considered for this position please send your resume and a brief cover letter via the "Apply" button or for a confidential discussion contact Will McPhee from SMAART Recruitment on 02 8346 6729