Customer Service Officer

All vacancies of AustraliaCall Centre & Customer ServiceCustomer Service Officer

We are committed to delivering outstanding service to our customers and we are seeking an exceptional Customer Service Officer to join our team!

Summary about this job

Customer Service - Call Centre

Company: Karcher Pty Ltd

Location: Melbourne

Work type: Full Time

Salary: n\a

Phone: +61-7-8628-9398

Fax: +61-8-2739-3047

E-mail: n\a

Site:

Detail information about job Customer Service Officer. Terms and conditions vacancy

  • Global Company
  • Great Culture
  • Fantastic Opportunity

The difference is you. Because extraordinary tasks call for extraordinary employees.

As a market leader, we are committed to delivering outstanding service to our customers and we are seeking an exceptional Customer Service Officer to join our team.

The primary focus of this role is to ensure that customer enquiries are dealt with in a timely and efficient manner.   The main responsibilities of the role will include:

  • Manage customer enquiries via phone, e-mail and social media regarding stock, pricing, product information, service requests and follow up of orders
  • Investigate and resolve Customer complaints
  • Investigate , processes and follow up of on credit requests
  • Data entry: orders, stock transfers
  • Assist in the preparation of customer service reports data and action as required
  • Follow up on back orders, coordinating with internal teams
  • Coordinate specials orders with Sales Teams and Logistics

The Customer Service Officer must possess the following:

  • Experience in Customer Support environment 
  • Complaint resolution skills
  • Ability to organise, prioritise and multitask
  • Both written and verbal communication - clear and concise 
  • Teamwork
  • ERP experience, ideally SAP
  • MS Office Skills
  • Data entry accuracy

If you are passionate about working in a dynamic, team focused environment and love to go above and beyond to achieve customer satisfaction, then this is the role for you.

Are you an ideal type of employee we are looking for?

A Kärcher type of employee is the one who consistently strives for making a difference in meeting and exceeding the requirements set for your role.

Live the company values:

  • Top performance
  • Dedication
  • Responsibility
  • Discipline
  • Passion & Ambition
  • Practice business ethics
  • Enhance transparency
  • Raise the bar and challenge the limits

This role is based in Scoresby working on a rotating roster from 8am to 6pm, Monday to Friday.

Please note that only applicants who have the right to work in Australia will be considered for this role.

Agency applications will not be considered. 

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