Customer Service Operators

Customer Service Operators x 4 (Casual)  -   Must be Flexible with hours

• Tullamarine location, free parking on-site;
• Varying shifts between Monday – Friday 6am to 6.00pm
• Varying shifts between Sunday - Friday Nightshift 12midnight to 6am

   
The Company
The Hudson Pacific Corporation is one of Melbourne's premium food service companies, stocking over 4500 lines and supplying the trade across Melbourne.  With over 380 employees, we are entering an exciting period of growth.
  
The Role:
Our Customer Service Operators are the first point of contact for inbound customer orders, processing sales orders primarily inbound but also outbound.
The position also entails:

• Liaising between customers and departments within the business, including warehouse, transport and purchasing;
• Resolving customer enquiries;
• Cash handling;
• Processing customer sales orders, returns and credit requests;
• Proactively working with the sales team on promotions and incentive programs;
• Administration and database management;
• Arranging marketing material for sales/customers as requested;
• Other tasks as directed by the Customer Service Manager

 
About You:
To be successful in this role applicants must:

• Must have Call Centre experience minimum 3 years
• Have a strong commitment to workplace health and safety;
• Have a reputation for being reliable;
• Show the initiative to do what's required without being asked;
• Exhibit a professional telephone manner when dealing with customers, suppliers and visitors;
• Have the ability to communicate effectively;
• Have proven experience in a customer service related environment;
• Have a high attention to detail and ability to be assertive when needed;
• The capability to manage tasks and work part of a friendly and dynamic team;
• Be computer literate and have sound knowledge of basic Microsoft programs.

 
Ideally the successful applicant will have a working knowledge of the Nexus Database Program.
  
  
In return we offer stable employment, the opportunity to advance, and a base rate starting at $21.00/hr + casual loading