Graduate Customer Service Coordinator
Collaborate with an experienced team and be the main point of contact for clients and technicians
Summary about this job
Customer Service - Call Centre
Company: Astrum
Location: Sydney
Work type: Part Time
Salary: Up to $60k p.a. + Super
Phone: +61-2-5530-8979
Fax: +61-2-3911-1105
E-mail: n\a
Site: n\a
Detail information about job Graduate Customer Service Coordinator . Terms and conditions vacancy
- Job security Guaranteed
- Lane Cove location
- $60,000.00 + Super
The Company
As part of a highly respected multinational group with over 150,000 employees worldwide, this well established business operates multiple sites across the country servicing a broad range of clients in various industries including banking and finance, commercial and retail.
The Role
The role of Customer Service Coordinator is directly responsible for handling inbound calls and emails, liaising with customers and technicians, logging customer requests and providing information to technicians, and ensuring that all jobs are logged and dispatched in a timely manner.
Duties and Responsibilities
- Allocation of service jobs into technicians hand held devices for NSW/ACT
- Liaise with technicians regarding any queries/issues on any service jobs they are completing
- Forward planning and coordination of any large service requests one week in advance
- Logging of all jobs through internal systems
- Liaising with state mangers regarding updates on all service jobs in progress and to be completed
The Ideal Candidate
- Previous work experience in a high volume and fast paced administration role
- Excellent communication skills both written and verbal
- A strong customer service orientation
- Strong analytical skills and the ability to prioritise and make decisions quickly
Additional Information
- Permanent role with casual hours working on average 3-4 shifts per week
- Morning shift 6.00am - 2.30pm, Afternoon shift 2.30pm - 10.00pm
- Street Parking Available
- Hourly rate of $28.30 + Super + loading for afternoon and weekend shifts
If interested click APPLY or call Jessica on 9900 5812 for a confidential chat.