Customer Relations Consultant - Parramatta

Summary about this job

Detail information about job Customer Relations Consultant - Parramatta. Terms and conditions vacancy

• Ongoing training and development
• Excellent $$$ and other great employee incentives
• Awesome team environment

Looking for a new career in an exciting industry with great brands and awesome people?

Do you have a passion for providing exceptional customer service?

Then we have a great opportunity for you - we are currently looking for an enthusiastic and motivated individual to join our Customer Experience Team at Parramatta.

The automotive industry is ready for change and we are looking for people who want to redefine the customer experience via phone, email and social media.

And you don't need to have any previous experience in automotive or contact centres, we need people who:

• Have a yes mentality and work to find solutions to meet customer needs
• Treat every customer as a valued customer
• Are proactive and actively listen to the customer to personalise their experience
• Build relationships with customers built on transparency and trust

Trivett is a leading player in the competitive automotive industry representing recognised brands such as Subaru, BMW, Jaguar, Land Rover and Bespoke brands. We are also part of the global Inchcape Group, who has the stated vision to be the "world's most trusted automotive distributor and retailer".

Reporting to the Call Centre Team Leader, you will be responsible for the following:

• Delivering exceptional customer service to both our internal and external stakeholders
• Responding to customer queries and creating a seamless customer experience
• Meeting targets and KPI's by driving individual performance
• Accurately identifying customer needs and providing appropriate solutions
• Liaising with internal stakeholders to collectively provide information and resolve customer issues

To be successful in this role you will:

• Be well organised and reliable
• Have a passion for creating exceptional customer experiences
• Be results driven to achieve business targets and KPI's
• Have the ability to work independently and as part of a team
• Have excellent communication skills - both written and verbal

Why Trivett?

• We are exploring and expanding our approach to "flexible work" for the right people, so if this is important to you we can make it work
• Competitive remuneration packages will keep a smile on your dial with commission structures that are fair and achievable, with drive and initiative.
• The opportunities within Trivett and Inchcape are endless, as we thrive on developing and growing our employees collectively and independently through mentoring, certifications and in-house training.

Along with career development, we also offer many competitive benefits such as vehicle and family friendly benefits and access to official employee benefits programs.

For more information about Trivett and to apply for this role please visit our Career's page at: https://trivett.workable.co