Customer Service Representative - Inbound

All vacancies of AustraliaCall Centre & Customer ServiceCustomer Service Representative - Inbound

Do you dream of working for a great company and close to home? Make work-life balance a reality & join our incredible customer service team!

Summary about this job

Customer Service - Call Centre

Company: COS

Location: Sydney

Work type: Full Time

Salary: n\a

Phone: +61-7-8738-3152

Fax: +61-2-1599-5649

E-mail: n\a

Site:

Detail information about job Customer Service Representative - Inbound. Terms and conditions vacancy

  • Inbound call centre | Monday to Friday 11.00am to 7.00pm | No Weekends
  • Lidcombe location with free parking | Fun & positive team culture
  • Fantastic benefits including onsite gym, staff discounts & Birthday day off!

Do you dream of working for a great company and close to home? Make work-life balance a reality & join our incredible customer service team!

  • Inbound call centre | Monday to Friday 11.00am - 7.00pm | No Weekends
  • Lidcombe location with free parking | Fun & positive team culture
  • Fantastic benefits including onsite gym, staff discounts & Birthday day off!

The Role

We are currently looking for a motivated individual to join our Customer Service team based at our Head Office in Lidcombe.  As a member of our Customer Service Team you will aim to provide the highest level of support to our customer base at all times, working with all areas of  the business to ensure that the best customer experience is delivered to all internal and external customers.

Key responsibilities include:

  • Answer inbound calls
  • Process customer orders
  • Monitor email inbox
  • Process customer enquiries
  • Document feedback and complaints
  • Ad-hoc administration duties as required

About You

To qualify for this role, you must meet the following requirements:

  • A minimum of 1 year's experience in a call centre environment
  • Exceptional customer service skills
  • Professional, positive and friendly phone manner
  • Excellent communication skills with ability to build strong relationships
  • Strong team player with keenness to learn
  • Ability to multi-task
  • High level attention to detail
  • Strong computer skills and ability to learn and champion new CRM systems

About 'COS

'COS is the largest independent B2B supplier in the Australian Office Products Industry selling thousands of products for every room in the modern office.  Pivotal to our leading success is our eCommerce platform COSnet where over 2000 customers shop every day. Proudly Australian owned and operating for 40 years, we're achieving record sales targets and growth – it's an exciting time for 'COS!

Why work for 'COS?

There are many reasons why our employees enjoy working for 'COS. 

  • Convenient location with free onsite parking
  • Competitive remuneration and yearly reviews
  • Ongoing career progression
  • Birthday day-off
  • Overseas travel incentives for all staff
  • Onsite gym
  • Staff discounts on all products

As the successful candidate you can expect an extensive induction with ongoing support and training. We pride ourselves on our ability to service our customers in the best possible way and as an organisation, we have a strong culture of excellence.

This is a great opportunity to play a part in working for one of Australia's true success stories.

'COS can offer you not just a job but a career.

If you are interested, we'd love to hear from you!

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