Customer Relations Administrator
Looking for that next career challenge, this newly created position requires a confident reliable individual to join this busy team environment.
Summary about this job
Account & Relationship Management
Company: Private Advertiser
Location: Brisbane
Work type: Full Time
Salary: n\a
Phone: +61-7-3708-3028
Fax: +61-3-4139-5985
E-mail: n\a
Site: n\a
Detail information about job Customer Relations Administrator. Terms and conditions vacancy
Customer Relations Administrator
Canvas Designer Homes (part of the Impact Group) is seeking an experienced Customer Relations Administrator to work from our Head Office in Underwood. This newly created role will be responsible for effectively managing and screening incoming sales paperwork, work cross functionally, manage contracts from pre and post signing, studio selection and assist in developing new processes and systems.
DUTIES INCLUDE
- Manage and screen incoming sales paperwork
- Assist with sales processes in preparing contract documentation
- Manage contracts from pre and post signing, studio selection, variation process
- Liaise with the Sales Consultant team and Sales Manager
- Provide relevant and accurate information to customers to assist in the sales process
- Demonstrate exemplary customer service at all times
KEY PERFORMANCE INDICATORS
- Meet company timelines for screening incoming sales paperwork
- Complete each key stage of contract within company target timelines
- Studio selection and variation accuracy
- Satisfaction survey results
- Internal feedback
REQUIRED SKILLS AND KNOWLEDGE
- Proven knowledge and understanding of the building and construction process
- Excellent customer service skills
- Demonstrate effective communication skills
- Ability to build relationships / gain trust - demonstrate honesty and integrity
- Effective time management skills
- Proficient organisational skills
- Strong administration skills
- Confident and results drive
You will be working for and backed by QLD No. 1 builder and Australia's 10th largest.
If this sounds like you please submit your resume!