Consultant – Payment Support (Contact Centre) – Brisbane
Career opportunity to join Bupa. Contact existing customers to discuss lapsed policy payments and negotiate solutions.
Summary about this job
Sales Representatives/Consultants
Company: Bupa
Location: Brisbane
Work type: Full Time
Salary: n\a
Phone: +61-8-7967-9990
Fax: +61-3-5212-9919
E-mail: n\a
Site: n\a
Detail information about job Consultant – Payment Support (Contact Centre) – Brisbane. Terms and conditions vacancy
- 3 Full Time opportunities
- Contact existing customers to discuss lapsed policy payments and negotiate solutions
- Located in Brisbane CBD
About Bupa
We are a world leading Health & Care organisation with over 22,000 people in Australia and New Zealand, and our purpose is to help people live longer, healthier, and happier lives. In Australia, we help to take care of people through our leading health insurance services as well as providing a personalised approach to care through our modern Dental clinic network, our Bupa Optical stores, Bupa Medical Visa services and over 70 Bupa Aged Care Homes. Bupa Therapy, along with our Medical and Wellbeing Centre provide a multidiscipline approach to care.
The Role
This is a Full Time opportunity, working 38 hours per week.
The position is located at our Brisbane Head Office.Based in our Retention Lapse team, the focus of this position is to contact customers to follow up on lapsed payments and identify the root cause. This is achieved by:
- Handling predominately outbound and some inbound telephone calls to existing customers who are in payment arrears.
- Assisting customers to resolve any issues or concerns in regards to their payments by ensuring a solution focused approach.
- Actively focusing on reducing customer arrears through customer focused, needs based discussions.
We will provide you with all the tools you need to succeed, starting with a 2 week training academy. We offer our team ongoing training and development so you can truly be your best and provide world class service to our customers.
This is a full-time opportunity, 38 hours per week across a rotating roster with start and finish times between 8.30am to 6.30pm. With rosters done 4 weeks in advance, you can always plan ahead!
You will have:
- A desire to work towards revenue & quality focused KPIs/Targets.
- Strong customer focus and a flair for negotiation.
- Resilience and comfort dealing with repetition.
- Excellent communication skills with an emphasis on listening to understand, empathising, influencing.
- A thirst for continued learning and development. The natural progression from this team is to our high performing Retention team.