Sales Coordinator/Customer Service Representative
This role is the initial internal B2B point of contact identifying & converting sales lead into confirmed sales appointments with CRM accountability.
Summary about this job
Sales Coordinators
Company: HR Champions
Location: Brisbane
Work type: Full Time
Salary: n\a
Phone: +61-7-8600-6967
Fax: +61-3-7814-5489
E-mail: n\a
Site: n\a
Detail information about job Sales Coordinator/Customer Service Representative. Terms and conditions vacancy
- Private Australian-owned, growth-focused distinguished industry brand
- Sustainability leader promoting socially-responsible product category solutions
- Key role in business with career succession opportunities
My client is a proud, privately-owned, 20 year-old Australian company with an increasing global presence sustaining and penetrating new industries gaining greater market share providing sustainable solutions.
They provide business-focused solutions promoting sustainable products for a multitude of industries committed to protecting and promoting a socially-responsible global footprint.
As a result of a brand transformation strategy, the business is seeking an experienced Sales Coordinator/Customer Service Representative.
KEY ATTRIBUTES
Knowledge/Qualifications
- Solid understanding of Microsoft Office Suite
- Competent working knowledge and usage of CRM software. Tall Emu or Sales Force preferably.
- Current Forklift License (favourable. If not, no restrictions to obtaining a license).
Experience
- 5+ years as initial, internal B2B sales coordinator identifying and converting sales leads into confirmed sales appointments. The role includes end-to-end customer service responsibility ensuring customer satisfaction with product and service through timely follow-up and escalation of problematic issues.
- 3-5 years experience competently using a CRM capturing, maintaining, and accountable for data accuracy with proven experience creating and generating data specific reports.
- Sound knowledge of company product solution offerings, marketing strategies, and end-to-end business operations.
- Experience utilising social media platforms to promote and increase brand presence targeting specific industries to increase and promote the business' online presence.
- Proven experience liaising with; providing support to; and taking direction from multiple business leaders.
Skills
- Innate ability to identify, form, and maintain valued business relationships based on formed connections with key business decision-making contacts and captured detailed data recorded in CRM.
- Ability to work autonomously in office as sole business representative.
- Capable and competent to make independent decisions to ensure positive customer experience.
- Solutions-based, independent problem solver.
- Excellent communication skills with ability to seek clarification if uncertainty.
- Ability to identify, resolve, or escalate potential customer issues based on customer feedback and analysis of captured and recorded data.
- Ability to multi-task performing variety of tasks daily.
- Organisation of couriers
- Receipt of random product deliveries that require the usage of a forklift. Preference but not essential. (Successful candidate must be willing and able to obtain a license at company expense).
Personal Values
- High Integrity, Communication, Trust and Respect, Teamwork, Accountability, and Social Responsibility
If you possess the skills and attributes that fulfil the key selection criteria for the role and are passionate about protecting the worlds global footprint, then apply by submitting your cover letter and resume to