Senior Account Manager, Next Generation Services
An exciting opportunity to work on the management and development of communications products for the Next-Generation Services team
Summary about this job
Sales - Pre & Post
Company: MNF Group Limited
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-8-5406-2538
Fax: +61-3-4247-7595
E-mail: n\a
Site: n\a
Detail information about job Senior Account Manager, Next Generation Services. Terms and conditions vacancy
- One of Asia-Pacific's fastest growing technology companies
- Sydney CBD based
- Fast-paced, energetic team culture
MNF Group is one of Asia-Pacific's fastest growing technology companies, and twice winner of the Forbes Asia-Pacific "Best under a Billion" award. Listed on the ASX since 2006, it is now capitalized at over $340M. Headquartered in Sydney, Australia, the company employs over 370 people, located across Asia-Pacific, Europe and North America.
MNF develops and operates a global communications network and software suite enabling some of the world's leading innovators to deliver new-generation communications solutions. As the world moves to IP, MNF Group is building the brands, services, network and technology to lead the way.
Operating a global voice business with over 200 customer and vendor relationships worldwide, TNZI’s extensive direct and partnership connection agreements provide world-class routing options, with a range of international and domestic voice services that suit various markets and customer needs.
Formerly the international services division of Spark New Zealand, TNZI joined the MNF Group in 2015
The Role:
We're looking for a Senior Account Manager to join our team to manage an existing portfolio of Next Generation customers. This will include a high level of engagement with executive level customers and key stakeholders.
The ideal candidate will be able to appropriately identify the needs of both new and current customers to aid customers in their success using our products and services. This will be done by developing an appropriate level of communication with clients and internal team members to understand better and mitigate any issues the customer may face.
You will be responsible for:
- Manage & develop a portfolio of both existing and future customers
- Working cross-functionally within the company to communicate with all stakeholders to ensure customers’ successes and act as a strong customer advocate
- Create and maintain relationships with customers to better understand and achieve their needs
- Make visits to our customers and conferences to identify opportunities for growth
- Manage reporting about the health of customers’ accounts
To be successful in this role, you will need to demonstrate:
- A Bachelor’s degree or equivalent experience in account management, business development, marketing or another related discipline
- Technical background or good understanding of product and services relating to IP telecommunications are highly desirable.
- Ability to learn about the new technology and proactive in taking the initiative to better the existing process/documentation
- Strong interpersonal skills with the ability to articulate complex solutions and well accustomed to a client facing role
- Well-developed relationship building and management skills
- Willingness and ability to travel
In your application, please address the following:
- Reason(s) for applying.
- Industry experience (e.g. software company, communications company etc.).
- Your current salary/package (including a breakdown of any commissions/bonuses etc.).
- Your salary/package expectations.
- Your citizenship, residence or visa status.
- Your notice period/availability.
MNF is an equal opportunity employer. All applications will be treated with the strictest confidentiality. No recruiters please
To learn more about us go to www.mnfgroup.limited