Student Support Officer (Student Experience Programs)

Summary about this job

Detail information about job Student Support Officer (Student Experience Programs). Terms and conditions vacancy

• Support a broad range of education administrative and operational activities
• Full-time, Continuing Employment, Located at Camperdown Campus
• $73,358 p.a. plus leave loading and employer’s contribution to superannuation

Faculty of Science Education
Reference no. 1111/0618C
 
About the opportunity 

Reporting to the Manager, Student Experience, you will be working as part of the Education team. In this role you will deliver daily administration activities in your work area to ensure that great level of support is provided to staff, students, clients and visitors in a pro-active manner. You will also provide Faculty-specific administration support particularly matters that falls outside the remit of Student Services PSU. 
  
Other duties include assistance in the design and delivery of programs and initiatives that help enhance the student experience and work collaboratively with the Partner Engagement and Outreach team to support student programs such as the O Week welcome, Science Graduation and many more.

 

About you
 
The University values courage and creativity; openness and engagement; inclusion and diversity; and respect and integrity. As such, we see the importance of recruiting talent aligned to these values and are looking for a Student Support Officer who possesses:  

• Tertiary qualifications with relevant experience in student support programs or student administration, along with an understanding of current issues impacting the student experience and the desire to support and assist students
• Excellent verbal and written communication skills, with strong customer service skills, experience in handling a wide range of enquiries and well-developed public speaking and presentation skills.
• Strong problem solving skills and the ability to use initiative and exercise sound judgement, along with well-developed negotiation, conflict resolution, relationship building and influencing skills.
• Strong time management skills and the ability to prioritise workload during busy periods
• Numeracy skills together with experience in low-level data analysis

Please refer to the Candidate Information Pack for a detailed Position Description. To be considered, it is essential that you upload a resume and address the online selection criteria.



About us

The Faculty of Science is one of six faculties operating within the University and includes the Schools of Chemistry, Geosciences, Life and Environmental Sciences, Mathematics & Statistics, Physics, Psychology, the Sydney School of Veterinary Science and the Unit for History and Philosophy of Science. The Faculty stewards a range of research entities including the Sydney Institute of Agriculture and the Lambert Initiative for Cannabinoid Therapeutics, and partners with University-wide research centres including the Charles Perkins Centre (CPC), the Brain and Mind Centre (BMC) and the Australian Institute for Nanoscale Science and Technology (AINST). 

The Education team is responsible for the delivery of support for educational quality, educational innovation, educational design, faculty-based appeals, and educational integrity.
 
Since our inception 160 years ago, the University of Sydney has led to improve the world around us. We believe in education for all and that effective leadership makes lives better. These same values are reflected in our approach to diversity and inclusion, and underpin our long-term strategy for growth. We’re Australias first university and have an outstanding global reputation for academic and research excellence. Across our campuses, we employ over 6000 academic and non-academic staff who support over 60,000 students.
  
We are undergoing significant transformative change, which brings opportunity for innovation, progressive thinking, breaking with convention, challenging the status quo, and improving the world around us.
 
To be considered for this position it is essential that you address the online selection criteria. For guidance on how to apply visit: http://sydney.edu.au/recruitment/recruitment-process/
  

For further information contact Jessie Alchin, Manager Student Experience, Faculty of Science on +61 2 9036 9382 or [email protected]

For information about the recruitment process, or if you require reasonable adjustment or support filling out this application, please contact Helen Efstathiou, Recruitment Consultant on +61 2 8627 7137 or [email protected] 
  
All professional staff employed by the University of Sydney must have the right to work in Australia. An employer visa sponsorship is not available for this position. Candidates holding their own Visa for the duration of the vacancy are eligible to apply.

 If you would like to learn more, please refer to the candidate information pack for the position description and further details.  

Please note: Not all selection criteria needs to be addressed in your application. Please preview the application form below to determine which criteria need to be addressed.
 
Closing date: 11:30pm 1 August 2018 (Sydney Time) 
 
The University of Sydney is committed to diversity and social inclusion. Applications from people of culturally and linguistically diverse backgrounds; equity target groups including women, people with disabilities, people who identify as LGBTIQ; and people of Aboriginal and Torres Strait Islander descent, are encouraged.

If we think your skills are needed in other areas of the University, we will be sure to contact you about other opportunities.

© The University of Sydney

The University reserves the right not to proceed with any appointment.