Business Improvement Manager

Summary about this job

Detail information about job Business Improvement Manager. Terms and conditions vacancy

• Fixed Term Contract - 2 years
• Work close to home from our Parramatta office
• Varied and challenging role with fabulous team

Fixed Term: 2 years contract

Location: Parramatta

Our business, our culture

QBE is one of the top 20 global general insurers and is recognised as Australia's largest international insurance and Reinsurance Company, with operations in 37 countries around the world.

Working at QBE, we recognise the value of diversity and inclusion in the workplace and support a range of flexible work arrangements to promote a better family/life/work balance.

We offer you a dynamic workplace culture, one that values and leverages the unique ideas, capabilities and experiences you bring irrespective of where you are in the world. We believe this strengthens our ability to deliver on our business goals, particularly as it relates to innovation, growth and our focus on customers.

The opportunity

Our Business Improvement team is growing and we are looking for someone to join us for a 2 year fixed term role during an exciting period of customer, operational and process transformation. As such we have a fantastic opportunity for a Business Improvement Manager to join the team in our Parramatta office to work closely with our Claims Teams

This is a pivotal role partnering with our business unit stakeholders to identify and implement business improvement initiatives to improve customer outcomes.

About You

As the successful candidate, you bring unique insights and perspective to redesign processes for improved customer and operational outcomes. You have the ability to creatively solve complex problems with innovative solutions.

You:

• Thrive on understanding and solving complex customer and business problems and have the ability to think outside the box to find creative solutions to problems
• Are curious with excellent analytical skills and a high attention to detail which allows you to be able to understand end-to-end business processes and come up with ideas for improvement
• Extensive experience in a Business Improvement role leading and managing Business Improvement initiatives  (you may bring this experience from different industries or sectors and if so we recognise the unique perspective you’ll bring with this)
• Are passionate about business process re-engineering, process analysis, customer continuous improvement and efficiency and how you’ve used these skills to drive improved outcomes
• Have managed projects and introduced process automation and robotics to streamline and enhance existing processes
• Have the ability to get up to speed quickly and use your love of learning and curiosity to understand problems and processes efficiently

Responsibilities will include:

• Undertake a structured approach to process improvement to enable better customer and business outcomes, improving efficiency and creating an improved customer experience
• Discover, analyse, measure and document current and future state processes to understand root causes of issues
• Initiate, facilitate and recommend improvements creatively solving problems and considering innovative solutions
• Actively working with employees, leaders, customers and other stakeholders to understand, measure, implement and changes to processes, roles and operations
• Ensuring data-driven recommendations analysing customer and operational data and measuring the impact of recommended changes

Benefits?

At QBE, you will be provided with a competitive remuneration structure and benefits, in an environment that offers support, and encourages career development and learning.

We offer a range of benefits and discounts including:

·         Paid Parental leave (inclusive of paid superannuation during this time)

·         Secondment opportunities

·         Employee assistance programme

·         Paid volunteer leave

·         Product discounts

Applicants will be required to provide evidence of their eligibility to work in Australia, and at a minimum be required to undertake police and basic credit checks as a condition of employment.

For more information, click the APPLY button to submit your details