Digital & eCommerce Manager

Summary about this job

Detail information about job Digital & eCommerce Manager. Terms and conditions vacancy

About Nine West:

At Nine West, our aim is to grow our people, our stores, our brand and our image to maintain our place as a market leader in footwear and accessory retailing.
Established in 1978, the Nine West brand took its name from its founding address at 9 West 57th Street in New York City. With over 90 stores across Australia, we have a prominent brand presence and reputation for delivering exceptional products and service.

The Role:

Due to the significant investment in our digital platforms and infrastructure, an exciting opportunity exists for an experienced eCommerce Manager to join our dynamic team. The successful incumbent will play a key role in the evolution of the eCommerce strategy to achieve online revenue growth, enhance UX and ensure a best in class experience for our Nine West customers.  Associated responsibilities encompass website operations/development, digital marketing (paid search, SEO, affiliate, re-targeting and social), CRM/loyalty campaign management and online photography and content management.

We are seeking an experienced, hands-on eCommerce Manager who thrives in a fast-paced and hands on culture. A strong networker, you will be able to establish credibility and manage buy-in from stakeholders across all levels of the business. Previous experience managing a digital commerce platform is required along with a commercially minded and flexible approach. 

The role will lead and manage relationships with key external parties in Website Operations and Development as well as Digital Marketing (Paid Search, SEO).  It will ensure we adopt and establish best practice for platform development, JIRA in-house, QA, and user testing. 

In addition, the role will be charged with garnering customer insights based on online and CRM analytics and reporting which will influence commercial decisions, direction and future strategic priorities.

Reporting to the Brand Manager, his hands-on role will additionally see you:   

• Develop and execute the eCommerce & Digital Marketing strategy for the brand in line with the marketing plan
• Manage CSS and HTML content to ensure optimal site performance and results
• Develop and implement strategies in conjunction with the Marketing team to optimize traffic to the site using various levers (SEO, PPC, affiliations, social media advertising, etc.)
• Track and measure the site using analytics to improve the overall performance objectives (e.g. frequency, conversion, average order size) on all devices (web, mobile, tablet)
• Manage EDM scheduling, database segmentation, and updates of online content
• Optimize site usability, online assortment, e-merchandising strategy: merchandising, promotions and A/B testing
• Manage relationships with all stakeholders to ensure integration of platforms 
• Constantly analyses performance and advise the business of opportunities to enhance UX 

The Requirements:

You will be a self-motivated, engaging and conscientious eCommerce Manager who is driven to achieve results and can easily alternate between the high level and operational elements of this role. As well as this, the following skills and attributes will contribute to your success in the role:

• Tertiary qualifications in a relevant field
• At least 3 years of proven success managing a digital platform in a retail environment
• A consumer-centric approach to what you do and ability to enable exceptional service experiences
• Well developed analytical and stakeholder management skills
• Well developed networking, influencing, communication, consulting and organizational skills
• Unrestricted working entitlements in Australia

In return you will be offered a competitive remuneration package (commensurate with experience) and access to generous product discounts.

The Benefits:

• Competitive remuneration package (commensurate with experience)
• Excellent head office in South Yarra with great culture
• Access to generous product discounts

The Application Process:

If Nine West sounds like the perfect fit and you are seeking the opportunity join be part of a dynamic retail environment, select the 'apply now' link to submit your application with a cover letter specifying your motivation for applying. Please note that due to the high volume of applications for this position, only those who progress to the interview stage of the recruitment process will be contacted.