Service Coordinator – Melbourne

Summary about this job

Detail information about job Service Coordinator – Melbourne. Terms and conditions vacancy

Aggreko helps customers increase profits by creating opportunities, solving power generation and temperature control problems by providing tailored and engineered solutions and reducing risk by utilising our unique network of global locations, rental equipment and technical services.

Due to a Maternity leave cover requirement for 9 – 12 months, we require an experience Service Coordinator in our Melbourne head office in Braeside. In this role you will support the operations of the Service coordination team to ensure scheduled servicing for fleet are completed in accordance with Aggreko Procedures and client site requirements. You will also assist with inductions bookings and to deal with compliance to enable technicians to gain site access.   

This is a rewarding role for a strong coordinator, who thrives in a fast paced environment. If you describe yourself as a strong communicator with high attention to detail then please keep reading the below.   

Your key accountabilities will include, but not be limited to;

• Service Order Management
  • The management of service orders, from creation through to closure – as per service order management matrix
  • Service order invoicing and credits as appropriate
  • Reporting and analysis of key service related KPIs including:  Sets in Service, On-time 50A & 50B servicing and technician productivity to the Area operations management team
• Preventative Maintenance 
  • Provide area wide direction and co-ordination for the completion of planned maintenance activities including all 50A & 50B servicing for fleet.
  • Run and distribute the area service schedules for all locations weekly, including liaising with Operations managers on service schedules and priorities.
  • Creation and dispatch of required service orders to support planned maintenance activities.
  • Control the data accuracy and integrity of the information used in the service scheduling process
  • Review and closure of all planned maintenance service orders (Y-type)
  • Actively manage the overdue A & B servicing for the area with a focus to improve on-time servicing in the area and reducing proactive visits completed by technicians
• Service Planning and Technician Deployment
  • Responsible for the maintaining of service order planning information including standard work times, priorities and technician details
  • Creation of planned service activity and via the Salesforce Field service tool / application
  • Maximizing the technician productive time to reduce overtime and non-productive time through effective planning and prioritization of the service activity.
• Site Induction Management
  • Assist with the onboarding process to facilitate access to customer sites for new Technicians, Power Station Operators, Contractors and others as required.
  • Coordinate compliance reporting to meet Client requirements regarding Site Inductions.
  • Coordinate inductions requirements for Aggreko staff and engaged contractors to meet client site obligations.
  • Direct liaison with Technicians to assist with meeting client obligations
  • Direct liaison with Client sites to ensure induction obligations for site access are being met.

Bring your skills and experience in the below;

• Good computer skills and able to develop proficiency in new systems quickly.
• Good Communication Skills, being consultative and collaborative at a professional level.
• Excellent Customer Service Skills
• Ability to work in a team environment
• Technical Aptitude to understand our business
• High attention to detail
• Requires excellent time management and organisational skills
• Knowledge of document control systems preferred.

This is a unique opportunity for an ambitious individual, eager to work with a major player with a strong brand presence and significant potential for further growth.

Our Culture & Benefits 

People development is at the heart of Aggreko’s global Human Resources strategy; each part of our business has training programmes in place to ensure our employees have the necessary skills to perform their jobs to a high level.  We offer generous benefit plans for our employees, as well as opportunities for long term career development and succession plans.  Whist our business operates 24 hours a day/365 days a year, we encourage work:life balance and support flexible working conditions.

Our Values; "Be Dynamic, Be Expert, Be Together, Be Innovative"

There is real pride in working for Aggreko.  Jobs are varied, exciting and fun.  Playing for ‘Team Aggreko’ means you will be resilient, customer focused, have the drive for results and commitment to getting the job done!

Aggreko is an Equal Opportunity employer, dedicated to providing a work environment in which everyone feels safe, included, treated fairly and with respect.  We embrace diversity and invite female and Indigenous applicants to consider working at Aggreko.

For more information on the role, please forward your application with a cover letter addressing your key areas of experience and click the Apply button below.