Service Manager General - Tauranga

Summary about this job

Detail information about job Service Manager General - Tauranga. Terms and conditions vacancy

• Are you looking for work that makes a real difference?
• Join NZ's leading provider of support to people with intellectual disabilities
• Critical operational leadership role ensuring smooth running of services

IHC is New Zealand's largest service provider for people with an intellectual disability. These services are provided by over 5000 staff employed across two wholly owned subsidiaries - IDEA Services Limited and Accessible Properties Limited. With a national presence, our size and scope may surprise you.

For us it is a significant time of change with work having been done across our services. At the heart of this work is making sure you have the resources and support you need to provide the best possible service to people with intellectual disabilities and their families. We have a fundamental belief in the importance of the Service Manager positions to support the effective delivery of a safe, high quality service.

Some key changes are being made as part of a plan to enhance and develop this front-line management role including:

• Better identification and management of key contributors to workload ensuring consistency in workload, accountability and expectations placed on the role

• The use of technology to reduce paperwork and support quality initiatives.

• Less time in the office and more time out in services with staff and the people we support.

• Establishment of a community of practice model that supports sharing of information and experiences, learning, personal and professional development

• Changing work patterns/days of work/on-call to provide flexibility, and ensure hands on leadership provided by managers seven days per week.

• Responding to increasing service complexity through specialisation

The role:

As a Service Manager, you will be responsible for providing day to day management of the services within your area ensuring the delivery of service excellence.

Key functions include:

• Leadership and coaching; Monitoring and performance management; Recruitment; Training; Scheduling and Leave management; Personal planning processes; Evaluating service outcomes; Relationship management; Service Promotion; Quality Assurance; Taking a leadership role in implementing technology solutions within the services; Financial management; Health & Safety

• This is a hands-on service delivery role working on a rotating roster across the business. Hours will be based on the area rosters, and include 5 days across a 7 day Mon -Sun period.

You:

Our Service Managers come from a wide variety of cultures and backgrounds. We look at potential when we're hiring, and your willingness to learn and grow in the role. So whether you already work in the sector or are looking for a career change, this could be the career move you're looking for. Please refer to the job description for more information.

In return we offer:

• Learning and Development opportunities - including a Leadership Qualification which IDEA Services will support you through and meet the cost of fees

• A collaborative and inclusive culture

• Flexible and agile work practices that focus on our people's wellbeing

• Remuneration is commensurate with relevant skills and experience

• A work vehicle. This vehicle may also be available for reasonable personal use.

• Generous long-service leave entitlements and Insurance benefits