Team Leader Customer Service / Sales

Summary about this job

Detail information about job Team Leader Customer Service / Sales . Terms and conditions vacancy

To be successful for this role you will have excellent customer service skills, and know the importance of providing phenomenal top of the line service.

Your focus will be to oversee the team members to ensure all customer enquiries are attended to on time and in the best way possible. You will motivate, coach, inspire and direct the team in the best practices to relate to customers and their enquiries.

Some other tasks will include:

• Create and implement procedures to enhance department performance

• Answer phone, email and website enquiries

• Enter sale orders and update CRM

• Follow up backorders, customer orders and queries

• Prepare quotes and provide assistance to the sales team

• Generate new sales leads

• Provide performance feedback to the team

• Attain KPI’S

You will also have:

• Excellent communication and interpersonal skills

• The ability to build and maintain relationships with customers

• Your own reliable transport

• The ability to work as an individual or as part of a team

• To be flexible to shift hours and available for weekend work if required

• The confidence in using a computer

If you feel that you have the skills for this position, then please apply online with a Covering Letter and CV to Janette Crow at Adecco Personnel Limited