Customer Service Representative
Put your experience in the finance industry to use and help customers daily!
Summary about this job
Customer Service - Call Centre
Company: Madison Recruitment Ltd
Location: Wellington
Work type: Full Time
Salary: n\a
Phone: +64-4-958-3092
Fax: +64-6-537-9735
E-mail: n\a
Site: n\a
Detail information about job Customer Service Representative. Terms and conditions vacancy
- Great work-life balance with office based hours
- Experience the intersection of banking and customer service
- Join a friendly, close-knit team
Join a well-known bank based in Wellington CBD with amazing city views! We are looking for a Customer Service agent to join an award winning contact centre team who offer the first line of help and support to their customers.
Pair your natural organisation and administrative skills with your knack for assisting customers. You’ll assist customers with queries regarding every day banking products and services via phone and email. You’ll then have the opportunity to broaden your banking skills and knowledge to as the bank merges their term investments division into one brand. You’ll represent the organisation with pride, while developing efficient problem-solving skills.
About the Role:
- Inbound customer contact (via phone and E-mail)
- Accurate database and internal systems management
- Training provided
- Opportunities for upward mobility and growth within the organisation
- Competitive hourly rate
- Full-Time hours
We are looking for high energy, passionate candidates who sincerely want to help customers. You will be in a high performing team who closely work together to ensure every customer receives the best possible service. You will be supported by a supportive, encouraging team leader.
If customer service is your bread and butter, with genuine help being your primary motivator, we want to hear from you!
Further, the successful candidate will have:
- Previous banking experience
- Proven customer service experience (ideally in a contact centre or financial organisation)
- Clear and professional language skills, both written and verbal
- Computer competencies, including Microsoft Office skills, data entry, and typing
- The ability to multitask while remaining highly organised
- Naturally high levels of empathy, a team orientation, ambition, and confidence
- A clean Ministry of Justice background check and clear credit history
This position is temporary, with the potential to go permanent. To apply, follow the prompts below. For more information, please contact Felicity, Kate or Phoebe or Alison on 04 499 8055, or via E-mail on [email protected] .
Please note candidates must have clean credit and criminal history and be permanent residents of New Zealand to be considered.