Account Services Specialist
Do you understand customer centricity? Join our team & work between finance, technical and sales to ensure a seamless process for our customer!
Summary about this job
Customer Service - Call Centre
Company: Umbrellar
Location: Canterbury
Work type: Full Time
Salary: n\a
Phone: +64-3-688-3770
Fax: +64-7-397-2740
E-mail: n\a
Site: n\a
Detail information about job Account Services Specialist. Terms and conditions vacancy
- Support payments for web & email hosting!
- Looking for a great team environment?
- Christchurch Location
We are a growing NZ owned company and we are looking for a key team member who shares our vision to help New Zealand businesses succeed online. With over 80,000 customers we are New Zealand's largest cloud hosting and domain name registration company. We have an immediate opportunity for an Account Services Specialist to join our team!
This role requires you to use varied communication channels to respond and resolve requests as quickly and effectively as possible and deliver in the following areas:
- Customer account support enquiries and resolution, specifically relating to payment queries
- Processing customer tickets and phone calls
- Providing sales information and support regarding products on offer
- Assisting new clients' account set up
- Reviewing and resolution of system errors and provisioning
- Retention of customers and collections on overdue accounts
This is not a specific finance, helpdesk, or sales role but an important role working between teams to ensure a seamless process for our customers! Ideally you will be an experienced Customer Service Representative with a basic understanding of technology and willingness to learn more about web technologies!
Our stand out candidate:
- Will have a minimum of 2 years' customer service experience, preferably in an office environment
- Can demonstrate working within internal SLAs, meeting KPIs with proven experience working in a team
- High levels of self-management and initiative taking and is also capable of taking direction and guidance
- Excellent verbal and written communication skills
Preferred knowledge of / experience in the following:
- Some understanding of cloud, web /email hosting & web technologies
- Desire and ability to grow and develop in technical knowledge, skills and behaviours
We ask you show a high level of professionalism in the role, be self-motivated and pro-active with a result orientated focus. This role is customer focused and you will have an eye of detail and understand the importance speed and quality of resolution. In return you will enjoy a rewarding and collaborative environment of peers who have a high motivation for success.
So what are you waiting for – let us play a role in your success! Please email your covering letter and CV to apply today.