Full Time Front Office Supervisor

Summary about this job

Detail information about job Full Time Front Office Supervisor. Terms and conditions vacancy

We are currently seeking an experienced Front Office Supervisor to join our front office team.

What do we offer you?

• Competitive salary
• A stylish Corporate Wardrobe
• Career progression opportunities
• Multiple Employee Benefits

What will your core duties be?

• Assist in the development and training of Guest Service Agents;
• Ensure that all daily tasks are completed accurately and in a timely manner;
• Conducting guest arrivals and departures;
• Confidently providing personalised, attentive guest service, including pre-empting the guest's requirements;
• Imparting your knowledge and recommendations about the hotel, its facilities and the local area including restaurants and attractions;
• Ensuring guest queries and complaints are handled efficiently and effectively;
• Maintaining accurate guest accounts, adhering to strict confidentiality policies and procedures;
• Finalising guest accounts, including cash handling;
• Assisting in general administration duties in the Front Office department and general duties across the Housekeeping & Maintenance departments as required.

To be successful, you will have:

• Previous hotel front office/reception experience, including at a supervisory level;
• A commitment and passion for delivering exceptional, pro-active customer service;
• Flexibility to work 7 days a week;
• Strong computer skills/knowledge, training will be provided for reservations system;
• Demonstrated organisational skills with attention to detail and the ability to manage multiple tasks;
• Professional interpersonal and communication skills;
• A high standard of personal presentation.

If this is of interest to you, please click the APPLY button to send your resume and cover letter, outlining why you are the best applicant for the position.