Venue Coordinator

Summary about this job

Detail information about job Venue Coordinator. Terms and conditions vacancy

Victory Offices is a leading provider of Serviced, Virtual and Coworking office spaces.  We provide perfectly tailor-made solutions for today's fast-paced corporate environment.  We are sought-after for our 6-Star Service, quality, and our ability to enable our clients' business success.  In just 4 short years, we have grown to over 12 premium locations across Australia and with even more opening in 2018!  We've also been recognised as one of Australia's Fast Starters for 2017 by the Australian Financial Review.

Due to our success, we are seeking a great people person who is passionate about providing excellent customer service to join our team!

Purpose:

You will be responsible for creating memorable and impactful experiences for clients in a collaborative, engaging work space that supports their respective business objectives and goals. This will in turn assist in the growing of our community of clients.

Some key accountabilities include:

• Welcoming clients and potential clients upon entrance
• Cultivating good, long-term relationships
• Acting as the point of reference for clients who need assistance or information and attend to their wishes and requirements
• Understanding each clients' needs and provide them with personalised solutions by suggesting activities and facilities provided by the business centre
• Acquiring extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations
• Arranging events, excursions, transportation etc. upon request from clients
• Answering the phone, taking and distributing messages or mail and redirecting calls
• Responding to complaints and find the appropriate solution
• Responsibility for the running of allocated areas within the business centre
• Conducting tours of prospective clients or liaising with colleagues at other locations to conduct tours when required
• Playing a key role in introducing clients to one another
• Working with other Victory Offices locations and Area Manager to promote and support our greater community of clients
• Ensuring Victory Offices' 6 Star Service standards are exceeded, always

Skills, knowledge and experience:

• Experience as a concierge, venue coordinator and/or in customer service or similar role
• Proficiency in English; multilingual is strongly preferred
• Excellent communication skills – verbal and written
• Polite, calm and confident with a great deal of patience
• Ability in multitasking and time-management
• Aptitude in resolving issues with a customer-focused orientation
• High school diploma; degree in hotel management or relevant field will be a plus
• The ability to build strong relationships
• An outgoing personality which makes people feel welcomed and part of a cohesive, inclusive group
• Passion for, and understanding of, entrepreneurial communities
• Excellent time management skills, with an ability to work autonomously in a busy environment
• Outstanding customer service skills, ideally with experience in coworking, hotel/hospitality or retail
• The ability to understand our clients’ businesses and help them make meaningful connections with other community members
• Knowledge of Microsoft Office packages – especially Word, Excel and PowerPoint

About You:

You have 1-2 years of experience in a similar role. You are particularly good at interacting with others and genuinely enjoy meeting new people. You are known as the "go-to" person for clients and love providing excellent, over and beyond "6 Star Service".

Other attributes include:

• Respectful to all people including, clients, suppliers and Victory Offices staff
• Top corporate presentation and grooming
• Honest and reliable in work practices
• Trustworthy
• Professional

If you feel that this opportunity is right for you and would like to apply for this role, send a Covering Letter and Resume by clicking on the "Apply Now" button.