Reservations Specialist
Are you passionate about customer service and sharing your travel expertise? We are looking for Reservations Specialists to join our Wu Crew!
Summary about this job
Reservations
Company: Wendy Wu Tours
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-2-1028-5364
Fax: +61-8-3777-1121
E-mail: n\a
Site: n\a
Detail information about job Reservations Specialist. Terms and conditions vacancy
- Exciting incentives and opportunities
- Bubbly and vibrant team environment
- Award winning and reputable company
About the business
Wendy Wu Tours is a globally recognised Asia and beyond, travel and tour specialist. With over 24 years in the industry, our vision is to Be Extraordinary, by delivering extraordinary experiences and turning our valued customers into raving fans.
About the Role
We are looking for an experienced Reservations Specialist to join our bubbly and vibrant team. as the first point of contact for our Customers and Travel Agents, our Reservations Team utilise their expert sales skills and extraordinary customer service to qualify and book the perfect journey to Asia; turning everybody who contacts our team into a raving fan!
We are looking for someone who can:
- Be responsible for delivering an extraordinary level of customer service and care for each and every booking
- Be brave enough to challenge the status quo and be open to new opportunities.
- Think outside the box and embrace their curiosity. An inquisitive mind can expand horizons.
- Utilise their obsession and passion for travel to inspire others to explore Asia and Beyond
- Be able to have fun! Enjoy the adventure and diversity of such an exciting role, no two days will ever be the same!
Wendy Wu Tours is dedicated to supporting and developing our team through training, and development, as well as travel opportunities.
A day in the life of a Reservations Specialist
- Consulting with Travel Agents and Direct Customers. This may be either over the phone, via email, webchat and occasionally face-to-face
- Processing enquiries, bookings and quotes in a timely manner
- Building rapport and delivering a high level of customer service throughout every interaction with our customers; both internal and external.
Skills and experience
- Have a minimum of 1 year experience in a travel reservations role
- Have the ability to work in a fast-paced call centre environment
- A high level of attention to detail is a must
- Effectively manage bookings and Information requests
- Deliver an exceptional level of customer service
- Provide a fast and accurate response to customers' requests
- Have a bright and energetic disposition
- It is important that the applicant is self-motivated
- Work well as part of a team
- Be able to close sales and meet targets
- Problem solving and lateral thinking