Diagnostics Sales - Applications and Technical

Summary about this job

Detail information about job Diagnostics Sales - Applications and Technical. Terms and conditions vacancy

Abbott is a global healthcare company devoted to improving life through the development of products and technologies that span the breadth of healthcare. At Abbott, we're committed to helping you live your best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the world -- in nutrition, diagnostics, medical devices and branded generic pharmaceuticals -- that create more possibilities for more people at all stages of life. Today, 94,000 of us are working to help people live not just longer, but better, in the more than 150 countries we serve.

The Australia/New Zealand business is in growth period, and looking for a strong and driven field-based Diagnostics Applications and Technical Sales Representative to look after our QLD territory.

Reporting to the Regional Customer Experience Manager, the Ambassador will be mainly responsible for managing and expanding existing accounts, managing and improving customer relationships, improving profitability of accounts, and handling first line service.

Other responsibilities include:

• Act as Abbott's main contact with customers; become a trusted partner and advisor
• Manage and drive the development of the accounts, including key activities such as participation in strategic account management and in the post-sales implementation process
• Promote menu expansion, targeting new or existing products; implement and provide after-sales support of these
• Prepare and deliver regular customer operations or business reviews
• Provide first-line service support and technical troubleshooting for defined service interventions with an average completion time of 2 hours (range 0-4 hours)
• Provide proactive service
• Perform instrument upgrades (technical service bulletins) of less than 2 hours
• Identify ongoing training needs of customers and assist in delivery of these
• Working with the Project Manager and a cross-functional team, participate in implementation of Abbott solutions (post-sale),
• Success in this role is measured by service level achievement, economic profitability, customer satisfaction score (NPS), contract renewal rate and managed revenue.

Skills/Experience required:

• Bachelor's degree or equivalent experience required. Bachelor's / Engineering degree in bio medical / electrical / mechanical / medical technology or commercial is preferred
• Experience within the diagnostic industry
• Successful engagement with customers, specifically Business Management and key stakeholders.
• Strong understanding of key stakeholders and customer dynamics
• Strong solution selling and relationship building skills
• Excellent communication skills
• Ability to identify and drive resolution of issues

The position may require travel on a frequent basis

This role will work within a team of very capable and passionate individuals committed to getting the best outcomes for the patients and the customers that we serve.

Abbott provides some fantastic benefits for our employees, these include:

• Reimbursed Flu Vaccination
• Discounted Healthcare
• Discounted Shares program
• Novated Leasing
• Salary Sacrifice Options
• AND…..Lots, lots more

Apply online or visit our careers site, www.abbottcareers.com for more information.

Abbott is an equal opportunity employer

We ask that recruiters respect our internal recruitment process and PSA panel, and refrain from contacting us, or referring candidates to this role.