Client Support Officer
Permanent Full Time role Progressive Council
Summary about this job
Government - State
Company: Cumberland Council
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-8-1905-5079
Fax: +61-8-8915-2855
E-mail: n\a
Site: n\a
Detail information about job Client Support Officer. Terms and conditions vacancy
- Permanent Full Time role
- Progressive Council
- Exciting role within dynamic team
About the Organisation
As a newly formed Council, Cumberland wants to build a clear and progressive vision for the future. Council’s new long-term Community Strategic Plan will focus on a commitment to social and cultural cohesion, the local economy, our natural and built environments and local leadership. As a member of our new organisation, you will have an opportunity to drive community outcomes, programs and services and be part of a Council focused on being innovative, inspiring and delivering change.
About the Opportunity
The position of Client Support Officer will be responsible for all staff technology related issues across all Council locations. This is to include but is not exclusive to individual computer issues, new desktop configuration and distribution, telephony support (including mobile phones), computer network issues, support for fax, printer, software installations, remote access, and technical assistance with staff presentations. The position will also be required to assist in the rollout of new technologies across Council and participate in related projects.
Additionally the Client Support Officer will be responsible for development of training and support materials and support for Council’s fleet of mobility devices. Support and assistance also extends to Councillor support, assisting Council’s elective representatives with all their Council provided hardware (including mobile phones and printers), software, networking and remote access.
To be considered for this position you will have:
- Qualification in Computer Science\Business Information Technology OR at least one years’ experience in and Information Technology support role ie. Helpdesk or Desktop support.
- Experience in Information Technology helpdesk support to end users in an office environment.
- Experience with a wide range of windows applications including but not exclusive to the Microsoft Office suite, Office 365, Skype for Business.
- Experience with Active Directory.
- Experience with a wide range of operating systems including Windows, Macintosh, Linux.
- Experience with one on one staff training in a computer environment.
- Previous experience with development of training and support material.
- Class ‘C’ Drivers Licence.
Council is committed to providing an accessible, safe and inclusive workplace for all. If you require additional support or any reasonable adjustments during the recruitment process, please let us know during the application process.
Download the position description here for more information.
Salary: Employment is under the Local Government (State) Award. This position is placed in Grade 12 of Cumberland / Holroyd salary structure with a salary range of $1,273.43 to $1,464.48 per week plus superannuation. Commencement salary will depend upon qualifications, experience and competencies.
Conditions of Employment: Permanent full time position. This position will be initially located at Auburn, however there is the possibility that you may be working across Merrylands and/or Auburn worksites.
Position File Number: SP-CC-91
Enquiries: Telephone Dragan Krsmanovic on 02 8757 9969 for further information.
Closing Date: 11:30pm, Monday 23 July 2018
HOW TO APPLY
To submit your application for this position, please complete the questionnaire below. On the following page you'll be asked to attach your resume and any relevant qualifications (if required) to complete your application. Make sure you have these attachments ready before you apply as your application cannot be submitted until completed. You must have the right to live and work in Australia to apply for this job.