Senior Customer Service Coordinator and Customer Service Coordinator
You'll be part of a team dedicated to managing questions, queries and escalations from the 24-hour call centre service
Summary about this job
Government - State
Company: Environment Protection Authority
Location: Melbourne
Work type: Full Time
Salary: $82,574 - $93,689
Phone: +61-7-9383-1787
Fax: +61-2-3847-6756
E-mail: n\a
Site: n\a
Detail information about job Senior Customer Service Coordinator and Customer Service Coordinator . Terms and conditions vacancy
Customer Service Coordinator and Senior Customer Service Coordinator
- 2 Ongoing Roles (1 VPS 3 & 1 VPS 4)
- Carlton Location on the fringe of the CBD
A job to make a difference
The Senior Customer Service Coordinator will require the day to day service management skills to deliver high quality customer service to EPA's internal and external customers and stakeholders. The Customer Service Coordinator will support the Senior in identifying and assisting in process improvements. You'll be part of a team dedicated to managing questions, queries and escalations from the 24-hour call centre service from community, industry and other government stakeholders.
What you need to succeed
- Demonstrated professional customer service and call centre experience
- Ability to develop and deliver customer service training
- Corporate social media experience is advantageous
- Strong interpersonal and communication skills
- Highly organised, and able to follow processes
- Welcoming, approachable and calm manner when providing customer assistance
- Ability to quickly acquire knowledge of current EPA's services, policy, legislation & work practices
- Ability to manage and identify high priority customer queries and escalate if required
- Proficient in use of Microsoft Office products and desire to learn inhouse systems
- Ability to engage and build relationships easily with others
- Flexibility in the ability to work outside of regular business hours to ensure optimal interaction with the Call Centre
How to Apply: Applicants should submit:
- Complete the attached application form
- Cover letter; addressing your experience, motivations and suitability to the role
- Resume; including contact details of two referees
Applications close midnight on Sunday 29th July.
For further information on this role, please refer to the attached position descriptions.
All queries in relation to this role should be directed to Rosa Moore, Team Leader - Customer Service and Partnership Programs on 03 9695 2672.
All prospective employees are required to undergo a National Criminal Record Check prior to an employment offer being made. Individual responses to key selection criteria listed on the Position Description are not required. EPA Victoria is committed to supporting employees through flexible work arrangements and encouraging work/life balance. We are dedicated to maintaining a safe and inclusive work environment where all employees are respected, valued and supported. We proactively seek to employ a diverse workforce to leverage the varied ideas of all employees, that drive innovation and success in everything we do. If you require a copy of this advertisement or any attached documentation in an accessible format such as large print, please call the recruitment team on 1300 372 842. Aboriginal and Torres Strait Islander applicants are invited to call the recruitment team on 1300 372 842 for advice and support with your application. All applications will be treated confidentially. EPA Victoria is an equal opportunity employer, with a commitment to merit, equity, diversity and inclusion in the workplace. We utilise merit-based selection. Therefore, you are not required to share personal information such as gender, age, culture etc. unless you so wish. Please do not email your application. For further information on Environment Protection Authority Victoria, please visit www.epa.vic.gov.au