Customer Service Officer BELMONT
Australian Hearing is the country’s largest hearing services provider, with an international reputation for excellence.
Summary about this job
Government - Federal
Company: Australian Hearing
Location: South West Coast VIC
Work type: Part Time
Salary: Attractive hourly rate plus 15.4% superannuation
Phone: +61-7-1602-1278
Fax: +61-8-8418-4977
E-mail: n\a
Site: n\a
Detail information about job Customer Service Officer BELMONT. Terms and conditions vacancy
- Permanent part time position – 3 days per week working Mon, Tues and Thurs
- Perfect for someone who loves to learn and enjoys multi-tasking
- Experience in customer service and sales will be highly desirable
- Permanent part time position – 3 days per week working Monday, Tuesday and Thursday
- Perfect for someone who loves to learn and enjoys multi-tasking
- Experience in customer service and sales will be highly desirable
- Attractive hourly rate plus 15.4% superannuation
Australian Hearing is the country’s largest hearing services provider, with an international reputation for excellence. We are currently undergoing an exciting transformational journey, repositioning our brand and workplace culture, to ensure our customers are at the heart of everything we do. When you change lives, it’s more than just a job.
We are looking for an energetic and customer focused Customer Service Officer to join our fun and high performing team. This role will report to our Hearing Centre Manager and the key responsibilities include but are not limited to:
- Positively greet clients, attend to all counter and telephone enquiries
- Liaising extensively with our clients, many of whom are elderly and come from multicultural & Aboriginal and Strait Islander backgrounds
- Reception and general administration duties includes booking client appointments, processing claims, data entry, requiring accuracy and attention to detail
- Proactively identify client’s need and offer professional advice on assistive listening devices
- Minor hearing aid repairs, accurate checking and management of the repairs
- Demonstration the use of hearing aids and provide practice to clients
The successful candidate must have:
- Excellent customer service skills and exceptional listening skills
- Ability to work independently as well as with a team
- Excellent verbal and written communication skills
- Strong administration and computer skills
- Ability to prioritise whilst working in a busy environment
- High level of problem solving skills and the ability to remain calm and professional in challenging situations
- A current driver’s license and own vehicle