Client Services Officer
Use your exceptional customer service and problem solving skills to make a difference
Summary about this job
Customer Service - Call Centre
Company: Converge International
Location: Melbourne
Work type: Full Time
Salary: n\a
Phone: +61-3-4499-8249
Fax: +61-3-7391-9448
E-mail: n\a
Site: n\a
Detail information about job Client Services Officer. Terms and conditions vacancy
- Inbound phone-based work
- 12 month full time fixed term role
- Work with a friendly, fun and supportive team
- Prime CBD location close to public transport
- Training provided
Converge International is a leader in providing workplace health and wellbeing and people risk management solutions. We assist some of Australia's largest industry, government and corporate clients in supporting their people in building healthy workplaces and resolving their people issues. We provide a range of Employee Assistance Programs, counselling and crisis response services.
We are seeking dedicated Client Service Officers to join our energetic and friendly Client Services team. Reporting to the Client Services Manager, you will support customers across Australia.
You will have a genuine passion for customer service, and enjoy problem solving and take ownership of enquiries. You will appreciate working with a variety of customers, from many industries, and have an interest in building a career in a unique customer service environment within a national EAP organisation.
Responsibilities will include:
- Understanding client's needs and respond to queries on a case-by-case basis
- Triaging incoming calls, intake activities and appointment scheduling
- General administration
You will be a motivated self-starter who can demonstrate:
- A professional phone manner
- Ability to work under pressure in a fast paced environment
- Proven experience in dealing with a diverse customer base
- Strong attention to detail with high levels of accuracy
- A solutions-focussed approach to handling customer queries
- Ability to manage a changing workload and meet deadlines
- Strong administration skills with a desire to learn new systems and develop your skills
Applicants must be available to work a range of shifts during our operating hours of 7.00am to 7.00pm.
If you are customer focused in all you do and would like to join an energetic team we would like to hear from you.
For more information please visit our website www.convergeinternational.com.au
If this sounds like the role for you click 'Apply now' alternatively please submit your application to [email protected]