Customer Service Attendant - Station (Operational Readiness)

Summary about this job

Detail information about job Customer Service Attendant - Station (Operational Readiness). Terms and conditions vacancy

• Be the face of Australia's largest public transport infrastructure project
• Receive extensive training on a first-of-its-kind project
• Attractive salary package

About us

The future of train travel, today. That’s what we intend to deliver. And it all starts with our people. Positive and upbeat with an ‘anything-is-possible’ approach, the MTS team is rewriting expectations. So, if you have a customer-first attitude and are enthused by working in a challenging, future focused, vibrant, can-do environment, then let’s talk!

Opportunity Calls!

Metro Trains Sydney are revolutionising Australia’s public transport system, and we need brilliant, people-loving superstars on our platforms to showcase the new era. The platforms are like nothing Australia has seen before, the driverless trains are cutting edge, and we want the amazing people to match!

Joining the operational readiness team as a customer service attendant on the stations, it goes without saying that you must be obsessively customer-focused and be able to demonstrate this. You will be the smiling face ready to step in and lend a hand, answering queries, giving directions, manage incidents, and deliver top class customer service to passengers as they move through the station.

No two shifts are likely to be the same in this versatile customer service role. Working independently you must be quick thinking and react calmly in this busy high-pressure role with safety procedures at the forefront of every encounter. 

This is an incredible opportunity to be part of history in the making, so we need the right people to come and join our family! 

Training opportunities are extensive; through mentoring and classroom activity as you take on the mantle of being our brand ambassador on the frontline. So if you have the customer-first mentality and experience to match, then we can give you the tools to be a station superstar!

Successful applicants for this operational readiness customer service role will initially be offered a maximum-term contract until February 2020, and following the introduction of full services in 2019 will be considered for potential permanent opportunities within MTS.

If you have the passion to be the face of Metro Trains Sydney, send us your resume – we look forward to hearing from you!