2x Inbound Team Leader | Customer Service
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We have an exciting opportunity for an experienced Contact Centre Team Leader that is passionate about coaching and developing teams to be the BEST!
Summary about this job
Supervisors/Team Leaders
Company: Citrus Group Pty Ltd
Location: Sydney
Work type: Full Time
Salary: Competitive Rem Package
Phone: +61-3-8773-4955
Fax: +61-2-2585-2032
E-mail: n\a
Site: n\a
Detail information about job 2x Inbound Team Leader | Customer Service. Terms and conditions vacancy
- Coach, mentor & drive your team to continued success
- Drive business improvement through innovation
- Customer Centric Centre of Excellence
You will need to have proven local experience as a Customer Service Team Leader coupled with a successful track record in ensuring that your team achieve targets and KPI's. This Company is one that you will WANT on your resume, you will be rewarded with an above industry salary package coupled with exceptional staff benefits such as discounted groceries, insurances, telecommunications and petrol coupled with much, much more!
Your key strengths will be:
- Mentoring, coaching and developing team members
- Delivering campaign targets
- Creating a fun team environment
- Developing innovative motivational practices
- Improving business performance and processes
- Developing close working relationships internally and externally
- Driving company values, policies & procedures
- Ensuring performance standards are met
- Consistently meeting KPI's and quality standards
- Exceeding customer service and sales targets
You will also have a proven history in the following:
- Previous contact centre experience in a Team Leader capacity
- Driving high performance culture
- Good attention to detail and exceptional time management skills
- Policy, process and reporting orientated
- Driving improvement in customer centric behavior through agent NPS & FCR
This is a rare opportunity not to be missed, APPLY immediately!
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