Call Centre | Member Care Consultant | St Leonards
Join HCFs highly regarded Call Centre as an Inbound Member Care Consultant, located next to St Leonards train station.
Summary about this job
Customer Service - Call Centre
Company: HCF Australia
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-2-8199-2070
Fax: +61-8-8103-1546
E-mail: n\a
Site: n\a
Detail information about job Call Centre | Member Care Consultant | St Leonards. Terms and conditions vacancy
- Exciting opportunity to join Australia's leading Non for Profit Health Insurer
- Central St Leonard's Location - 2minute walk from train station
- $55,457 (inclusive of 9.5% super) + 18% Shift Loading + Benefits + Incentives
- Start Date – 18/06/2018
- Position – Multiple full time positions available
- Centrally located in St Leonards
- Attractive Salary + 18% Shift Loading + Commissions + Benefits
HCF has a number of exciting vacancies for sales and customer focused professionals to join our highly regarded Call Centre teams located in Parramatta.
Our Member Care Consultants are instrumental in managing the customer experience for HCF Members to ensure that they receive a personal and exceptional service at all times. Working to clear targets, you will be responsible for providing outstanding service to members and non-members, and to promote and sell HCF products and services.
You will be based at the centrally located St Leonards HCF call centre and your initial operating hours will be on a rotating roster between the times of 8am to 8:15pm Monday to Friday.
We pride ourselves on maintaining a positive, fun and collaborative working culture whilst ensuring we provide our members a professional and efficient service.
To be successful you will demonstrate;
- Outstanding communication skills
- An interest in Health Insurance
- Promotion & sales of products and services.
- Solutions focussed
- Not afraid of handling and owning those challenging calls
- Comfortable with set KPI's and targets
- Strong work ethic, taking pride in each and every call
- Team player, assisting team to achieve targets
- Analytical, interested in researching other health providers and funds
- Ability to stay calm under pressure
- Strong accountability
- Ready to take a step up in a challenging, yet rewarding role
As part of working for the HCF team you will receive a wide range of benefits including an opportunity to supplement your income with sales commissions, access to ongoing coaching sessions, a structured training program, a collaborative and fun working environment and a number of other amazing HCF employee benefits.
Next Steps
If you're ready to make a difference to your career and to HCF then click ‘apply now’ to be considered for upcoming opportunities.