Customer Service Officer - Retention Consultant
Are you looking for an exciting role enabling you to utilise your problem solving skills and help customers within one of Australia's big four banks?
Summary about this job
Customer Service - Call Centre
Company: HOBAN Recruitment
Location: Melbourne
Work type: Contract/Temp
Salary: n\a
Phone: +61-3-5042-5531
Fax: +61-8-8997-1149
E-mail: n\a
Site: n\a
Detail information about job Customer Service Officer - Retention Consultant. Terms and conditions vacancy
Have you been searching for a role that is rewarding whilst it still challenges you on a day to day basis? Are you a sales and customer service extraordinare who prides themselves on developing strong customer relationships? Or maybe you are looking to kick start your career in a finance company who are passionate about providing opportunities to their staff?
As a Retention Consultant play a vital role in supporting customers with their concerns. You will be required to identify the customer's needs and then negotiate a solution in order to reduce the overall customer attrition to ANZ.
Your day to day tasks will include but are not limited to:
- Taking inbound calls from customers and providing high level customer service
- Listening and assessing customer concerns and needs
- Negotiating solutions and outcomes with customers
- Achieving targets associated around customer retention
- Apply negotiation plans and make recommendations to encourage customers to use additional services
- Developing professional relationships with customers
- Ensure all calls are dealt with in accordance to telephone service standards
To thrive in this role you will need to demonstrate:
- A strong focus on customer service and a commitment to satisfying customer needs
- Experience in negotiating and influencing outcomes
- Previous experience working in a sales target driven environment
- An ability to work as a part of a team
- Attention to detail and quality of work
- Proven problem solving capabilities
- Previous experience working in retention is also desirable
You will be rewarded with full time hours on leafy St Kilda Road parking early bird parking available onsite and close to public transport. You will be paid a great hourly rate and work in state of the art offices with a fantastic and supportive team.
You must be available to attended an Assessment Centre on Monday 18th June and commence work on Monday 9th July 2018.
Don't miss out on this rare opportunity to become a part of a fantastic team, whilst working in a great and supportive company. Applications are being considered immediately so APPLY NOW!!