Call Center Consultant - Big 4 Bank - Customer Service
Call Centre Consultant opportunity at one of the big 4 banks!
Summary about this job
Customer Service - Call Centre
Company: Randstad - Business Support
Location: Sydney
Work type: Contract/Temp
Salary: n\a
Phone: +61-8-2977-4956
Fax: +61-2-2323-4349
E-mail: n\a
Site: n\a
Detail information about job Call Center Consultant - Big 4 Bank - Customer Service. Terms and conditions vacancy
- Call center consultant
- Endless growth opportunity within one of the big 4 banks!
- Customer Service role
The Opportunity
We are currently recruiting for call centre consultants within one of the Big 4 Banks. With multiple opportunities, these will give you exposure into Mortgage Services and the opportunity to build on your customer service and banking and finance knowledge.
About you
We are looking for motivated, hard working, driven individuals that are able to work in a highly structured KPI'd environment, delivering exceptional customer service in everything that you do. You will have experience with:
- Knowledge around banking and finance
- Previous Call Centre experience
- Liaising with internal and external business customers and delivering the best customer service experience every time. Act with urgency and respond to customer enquiries or requests immediately.
- Achieving KPI’s
- Previous customer service experience is advantageous
- High level of accuracy & efficiency, multitasking and excellent attention to detail
- Excellent time management skills
- Complex problem solving skills - ability to think outside the square
- Strong attention to detail and administrative capacity
- Proficiency with multiple systems , and receptive to feedback and training
- Personal resilience, proactive and service focus
The Benefits
In return for your commitment to this role you will be given the opportunity to work for an employer that boasts the following benefits:
- Flexible work environment
- Opportunities for career progression
- Great work culture
- Convenient location located outside of the station.
Your next step
To grow your career, click ‘ apply now’ or contact Kelly on 8215 1038
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.