Senior Customer Relations Officer
Do you have a passion for customer service and have the skills to develop supporting systems to drive the continuous improvement of customer service a
Summary about this job
Customer Service - Call Centre
Company: Camden Council
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-7-6239-6906
Fax: +61-3-4387-2895
E-mail: n\a
Site: n\a
Detail information about job Senior Customer Relations Officer. Terms and conditions vacancy
Salary: $1,345.90 - $1,542.00pw + super
PERMANENT FULL TIME
Do you have a passion for customer service and have the skills to develop supporting systems to drive the continuous improvement of customer service across our organisation?
Camden Council is looking for a full time Senior Customer Relations Officer within our Corporate Performance and Customer Service Branch.
The role will have a major focus on investigating, implementing and reviewing our customer service supporting systems such as our Customer Request Management (CRM), data knowledge and booking systems, and any other future IT systems designed to ensure continuous improvement of customer service delivery.
This exciting permanent opportunity is available for an experienced and passionate customer service professional to proactively deliver a strategic approach to our internal and external community.
Essential
- Relevant experience in a customer service role or related field and/or a Cert IV in Customer Service
- Experience in leading, motivating and developing a team to achieve corporate objectives
- Experience in reviewing and implementing new systems as part of continuous improvement
- Proven ability to learn and master computer systems quickly
- Experience in rostering, coordinating coverage and monitoring of work areas
- Proven experience in investigating and resolving complex matters and/or escalated customer requests
- Ability to work to deadlines and to set and achieve KPI’s
- Ability to interpret legislation, policy and procedures
- Excellent communication and organisational skills
Desirable
- Knowledge of the Local Government area, services and functions and procedures
- Ability to read and interpret technical documents and plans
- Call Centre experience with responsibility to achieve set KPI’s
- Justice of the Peace qualification (or ability to obtain within 6 months)
So if you have a strong customer service/call centre background, love a challenge and want to work with us to build a better Camden then please address the Essential and Desirable criteria listed in the Position Description and submit your application online.
Closing Date – 16 July 2018
How to apply – for the above position, visit our website www.camden.nsw.gov.au for a job description and full details and follow the prompts to apply online.