Customer Care Team Leader

Summary about this job

Detail information about job Customer Care Team Leader. Terms and conditions vacancy

• Are you looking for a new challenge?
• Work for a well-regarded brand
• Lead a professional team

Who are we?

Mercedes-Benz Adelaide is committed to providing exceptional customer service and an outstanding ownership experience to our clients. Due to dealership expansion we have a position available for a professional and friendly Customer Care Team Leader to join our dealership working within a dedicated and friendly team.  This role is full time and perfect for an individual with extensive experience in the automotive industry or in a supervisory role in a call centre looking for their next challenge.

What's the opportunity?

This opportunity exists for a professional and engaging Customer Care Team Leader who can lead a friendly and hardworking team, has a desire to work with an exciting, innovative luxury brand, and enjoy the pace and challenge of ensuring our customer contact is completed in a timely fashion whilst providing exceptional customer service. This is a hands-on role.

This position will be responsible for, but not limited to: -

• Guiding and leading a team of customer experience advisors and ensuring team tasks are handled appropriately;
• Team tasks will include reminder calls to service customers, inbound service bookings and sales appointment setting;
• Reporting on all aspects of team performance;
• Assisting customers by phone, email and in person with their inquiries;
• Maintenance of dealership databases;

To be successful in this role you must possess the following qualities: -

• Proven professional experience in a supervisory role in a call centre, reception or automotive dealership;
• Excellent computer skills in Microsoft Word, Outlook and Excel;
• Experience with Era/Eranet/Dealersocket is appreciated but not necessary – training will be provided;
• Exceptional verbal and written communication skills;
• The ability to project a professional image at all times;
• A motivated self-starter able to work effectively with all departments
• Be flexible.

Some Saturday work may be required.

The successful candidate will possess an enthusiastic and bubbly personality and have a strong background in customer service and leadership.   In return, you will be rewarded with a professional and supportive management team, continuous opportunities for self-improvement, and the opportunity to become part of a successful, dynamic group!

We take pride in being an equal opportunity employer looking to employ the best, most talented people available, who have full rights to work in Australia.

How to apply

Please submit cover letter and resume via the Seek Apply button. 

Please no agency calls.