Customer Engagement Manager, Not for profit

Summary about this job

Detail information about job Customer Engagement Manager, Not for profit. Terms and conditions vacancy

• Work for a dynamic aged care organisation
• Drive change and culture. Be a customer Advocate
• Contact Claire Eadington, [email protected]

Head up customer service, lead a team, drive a culture, make your mark, raise performance & service delivery

Your new company
My client, an evolving and changing aged care organisation is looking to bring new leadership into their customer service offering. Drive performance and culture

Your new role
You will act as an advocate for the customer and drive excellent levels of customer care and service delivery. You will be an advocate for change and drive performance and excellence. Your day to day will include:-

• Leading and developing a team
• Coaching and training
• Performance management
• Improving processes and procedures
• Workforce management and rosters
• Continuous improvement and process development
• Management of escalations
• Change management projects

What you'll need to succeed
The successful applicant will have customer service management experience within an aged care or allied health or disability services or related field.
You will also need to complete and police and working with children check


What you'll get in return
This is a unique role with exciting prospects and career development. Excellent location near to the CBD

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.