Telesales Service Consultant
Exciting opportunity to join a advertising and marketing organisation in a telesales service role speaking with existing customers
Summary about this job
Customer Service - Call Centre
Company: Aston Carter
Location: Melbourne
Work type: Full Time
Salary: $62,000 Package + Comms
Phone: +61-3-5362-9219
Fax: +61-8-9407-4532
E-mail: n\a
Site: n\a
Detail information about job Telesales Service Consultant. Terms and conditions vacancy
Telesales Service Consultant
We are currently seeking 2 x Customer Service Officers on a permanent basis. Our client is a leading Advertising and Marketing brand in Australia based in the CBD. You will get the chance to work with a fantastic working culture that is supportive of career growth and providing opportunities in a fast-moving environment.
With a strong focus on customer service, you will be interacting with key stakeholders across different businesses to promote the company's products and services. You will demonstrate a high level of adaptability and ability to deal with pressure, as these are key requirements for the position.
Responsibilities:
Reporting to the Team Leader, your responsibilities will include but not limited to:
- Contacting customers and delivering exceptional customer service
- Investigating issues and referring customers to right area of the business
- Take orders and respond to queries
- Objection handling
- Utilise keen product knowledge through the sales process
- Maintenance and growth of key stakeholder relationships
- Identifying lead generation and upsell opportunities
Requirements:
- Full working rights preferred - view for longer term employment
- Proficiency in computer and call centre systems - Salesforce or other large ERP systems highly regarded
- Ability to perform in a high-volume environment
- Proven track record in a call centre environment
- Driven through meeting KPI's
- Outgoing and bubbly individual
- Strong written and verbal communication skills
- Adaptability and strong level of resilience
For more information, you can call Martin Basher in our Melbourne office on (03) 9918 0945 quoting Job Reference 506928 or alternatively, apply here to register your interest.