Customer Retention Specialist - Alto Pennant Hills

Summary about this job

Detail information about job Customer Retention Specialist - Alto Pennant Hills. Terms and conditions vacancy

• Customer Service / Relations
• Excellent organisation and multi-tasking skills
• Dynamic work culture - Career development opportunities

Pennant Hills Toyota is part of the Alto Group a family owned and operated organisation with over 400 employees, which has been serving the motoring needs of the local community for over 50 Years. Our core family values of Honesty, Integrity, Hard Work and Loyalty have enabled us to remain at the forefront of the industry. With state of the art sales, finance, parts, service and panel repair all on site, this dealership is the perfect place to progress your career.

To enhance customer experience and further accelerate the sales we are seeking a dynamic Customer Retention Specialist to join our team.

Reporting to the Retention Manager you will be responsible for maintaining customer retention and satisfaction measures to both retain and attract new customers to our business.

Playing an integral role within a close-knit energetic team you will be responsible for building and maintaining relationships with customers by the following duties:

• Outbound calls for prospecting appointments for the sales team
• Establishing strong relationships with customers
• Customer satisfaction follow up calls
• Finance renewal or replacement follow-ups
• The use and maintenance of our CRM systems
• Presenting Multiple Options in a conversational setting
• Provide feedback and input into current and future campaigns

• Excellent track record in customer service or sales
• Ability to engage customers with finesse
• Proven track record to achieve set targets with consistent results
• Experience in effectively dealing with objections and complaints for a positive outcome
• Excellent communication skill with emphasis on listening and influencing
• Articulate the customer experience to drive customer retention
• Ability to multitask and work autonomously
• High level of organisation skills

The Alto Group recognises that it can only continue to reach its ambitious business goals by attracting and developing the most talented people, offering them exciting career development and providing the means and motivation to reach their full potential. With a vibrant culture, supportive management team and opportunity to progress we are looking forward to adding to our team of high performers.

APPLY NOW through our online application form.