Call Centre Officer
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Summary about this job
Customer Service - Call Centre
Company: Programmed Professionals
Location: Sydney
Work type: Contract/Temp
Salary: n\a
Phone: +61-3-5265-3181
Fax: +61-8-3510-5209
E-mail: n\a
Site: n\a
Detail information about job Call Centre Officer. Terms and conditions vacancy
- 6 Weeks Contract- Full time
- Kingsgove Location- Close to the Station
- SAP experience is essential
Are you available to start this week?
Do you have exposure to SAP?
Is Kingsgrove your preferred location?
Then read on…
We have a short term contract position available in an inbound call centre of a multinational company for Customer Engagement representatives within the FMCG industry.
The Customer Engagement Representative is responsible for liaising with customers and other staff to ensure the smooth delivery of their Centre of Excellence business offer. You will be accountable for ensuring customer satisfaction, providing assistance around account, invoice and order enquiries. You will be taking inbound calls for existing and new customers and working in part of a dynamic and exciting team environment in an international company.
Key Responsibilities:
- Provide exceptional customer service to all customers via telephone, email, query or fax
- Provide 1 point customer assistance around account, invoice and enquiries
- Identify when enquiry cannot be resolved at 1 point and document enquiry details as Query in CRM
- Provide 2 point (where customer enquiry was not resolved at 1 point) customer assistance around account, invoice and enquiries
- Identify when a query requires further escalation
- Minimise customer dissatisfaction by resolving account issues within a timely manner
- Maintain and improve quality results by adhering to standards and guidelines
- Achieve all nominated personal, team and centre KPI's and or targets
The Successful Candidate will have:
- SAP experience
- Excellent written and verbal Communication Skills
- Excellent Customer Service and Telephone Skills
- Positive upbeat attitude
- Can think on your feet
- Contact Centre experience
Click Apply to put your CV forward for this role or contact Arushi Bansal for further information on 02 8252 3121 or [email protected]. INTERVIEWING NOW!!!!