Customer Service Representative
We are currently seeking to recruit a Customer Service Representative to join our dynamic company based in the CBD
Summary about this job
Customer Service - Call Centre
Company: Private Advertiser
Location: Melbourne
Work type: Full Time
Salary: n\a
Phone: +61-7-6467-4814
Fax: +61-3-9326-1295
E-mail: n\a
Site: n\a
Detail information about job Customer Service Representative. Terms and conditions vacancy
- Close to public transport
- Great company atmosphere
- Part time and full time positions available
Customer Service Super Stars
The Company
We are an award winning and trusted brand in Customer Management Solutions servicing the best of the best. Our clients range from government departments and agencies, through to TOP 10 ASX and Fortune TOP 100 global companies.
We are currently looking for enthusiastic and energetic individuals who are quick learners and willing to go the extra mile for our customer. Individuals who can listen to customer service issues and then offer a unique and innovative solution for each enquiry.
The successful candidates for this role will have a strong command of the company's customer service policies and will be well-trained in service knowledge that can be critical for offering quick and accurate assistance to customers. Also, the successful candidate would need to be able to follow instructions effectively and multitask whilst servicing our customers in a professional manner.
This is one of those rare Customer Service roles where you will really be appreciated as an integral part of the business. We recognise how important you are!! And you'll love representing our very successful, well respected company.
Our business is based on high customer service. We're growing larger every day and want you to grow with us. We have a stable long term experienced management team, core workforce, and support team who are highly valued. If you love working with people and being a customer service hero, this is the job for you!
What's in it for you?
- Work in an energetic, "can do" workplace
- Full time and part time positions available
- Work with great people who support each other
- Ability to move up fast – superstars are rewarded
- Work with leading edge technology
- Ongoing professional and personal development
- Be in charge of your career
Responsibilities:
- Manage large volumes of incoming calls
- Identify and assess customers' needs to achieve satisfaction
- Provide accurate, valid and complete information by using the right methods/tools
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Great quality service – you will provide a great experience and solution for your customer
Requirements:
- You must be eligible to work in Australia
- You must be reliable and have a fantastic work ethic
- Strong phone contact handling skills and active listening
- Strong multitasking skills
- Ability to learn quickly
- Must be a people person
- Customer orientation and ability to adapt/respond to different types of characters
- Ability to thrive in a fast-paced and sometimes high-pressure environment
- Excellent communication and presentation skills
- Ability to prioritize and manage time effectively
Thank you for applying for our Customer Service Representative Position as advised on Seek.
Please call our Assessment Center on 8199 7215 to go through a few quick questions. The line is open 24/7
Due to the volume of applications, only shortlisted candidates will be contacted.
Candidates background/references will be undertaken and a police check will be required of the successful applicant