Service Support Officer
High level technical customer service support role. Apply analytical problem solving skills to inquires. Team environment. 7 hour day (7:30am-5:30pm).
Summary about this job
Management & Support
Company: Smalls, GWS & JHA trading as Spinifex Recruiting
Location: Blue Mountains & Central West
Work type: Contract/Temp
Salary: n\a
Phone: +61-7-7404-9649
Fax: +61-3-5741-1485
E-mail: n\a
Site: n\a
Detail information about job Service Support Officer. Terms and conditions vacancy
- 4 Month Contract role - Immediate start
- Technical, analytical skills required
- Central Orange location
Spinifex Recruiting are currently seeking experienced support officers for a 4 month contract in Orange NSW.
The Service Support Officer is responsible for the provision of timely and accurate information and advice to Service Centre customers. This includes issue resolution, diagnosis, prioritising and escalating, where required, logged incidents. The Service Support Officer contributes to and applies knowledge base to support the delivery of high quality and consistent information.
Key accountabilities
- Respond to enquiries to the Service Centre in an accurate, timely and efficient manner using available resources with a high standard of customer service
- Answer, assess, diagnose, and prioritise logged incidents reported to the Service Centre to achieve agreed outcomes and ensure that personal and team standards are met
- Use service management systems to record all work and contribute to the team knowledge base to enable prompt resolution of incidents, problems and known errors
- Escalate and assign service requests to the responsible processing team ensuring consistency through reliance on standard support materials
- Undertake agreed processing of transactions and administrative tasks to support processing team t
Key challenges
- Provide quality services concurrently to a number of business areas while under the pressure of tight deadlines, heavy workloads and unexpected peaks and troughs
- Deal with difficult customers and complaints sensitively, professionally, courteously and responsively
- Apply analytical problem solving and investigative skills to resolve logged incidents/inquires
Skills and Experience
- High level Customer service skills
- Excellent communication skills
- Worked in a team environment
- Adaptable, resilient and agile
- Be able to multitask
The Service Support team work on a roster system. Candidates must be able to work an 8 hour day (7 hours and an hour for lunch) between 7.30am- 5.30pm.
This role has an immediate start, so if you fit the above criteria please Apply Now!