Customer Service Specialist

Summary about this job

Detail information about job Customer Service Specialist. Terms and conditions vacancy

• Work in a freindly team environment
• Close to public transport

Our client a successful manufacturer and importer of electrical products have an exciting opportunity for a Customer Service Specialist to work on a casual full-time basis The role is based in Mascot and will be reporting to the Customer Service Team Leader.

The key areas include, relationship building, proactively developing the role to meet changing market and customer needs, being fully accountable for the order through to delivery cycle, providing up to date information on products and service to our customers and providing support to the sales team.

The main duties are as follows:

• Develop strong relationships with all customers
• Accept Quote, advise and process inquiries and orders
• Assist customers with technical information, product descriptions, pricing and anticipated delivery
• Work in a team environment to achieve the division's sales & margin objectives
• Efficient Processing of Sales Orders, Credit Requests, Warranty Requests and Back Order reports
• Provide quotation support to Estimator and Sales Team
• Inventory Management and assistance with Warehouse operations (ZORDERS)
• Provide Technical support regarding products
• Follow up with key customer complaints about relevant company products and aim for satisfactory solutions from both the company's and the customer's viewpoints. 
• Recommend product modifications in response to customer problems
• Ensure all activities comply with legal and ethical requirements
• Comply with the company's policies and procedures
• Be aware of the company's and your own obligations under the Occupational Health and Safety Regulations as well as the company's documented Quality Management system
• Other job-related duties that may be requested from time to time

To be considered successful for this role you will have the following:

• Strong relationship building skills
• Previous experience working in a customer service role
• Sound verbal and written communications and presentation skills
• Strong ability to drive for results and focus on outcomes
• High ability to show initiative and be proactive
• Qualification as an Instrument Engineer will be an added advantage

If you meet the above criteria we would love to hear from you. To apply please forward your resume to Human Resources by pressing "Apply Now".

You must have relevant work rights in Australia to apply for this position. We thank you for your interest in this position however only successful applicants will be contacted.