Customer Service Consultant- Experienced
We have a position available for an individual with exceptional Customer Service and Administration skills to join our Fyshwick office.
Summary about this job
Customer Service - Call Centre
Company: Flick Anticimex Pty Ltd
Location: ACT
Work type: Part Time
Salary: n\a
Phone: +61-7-9073-7613
Fax: +61-8-6289-1054
E-mail: n\a
Site: n\a
Detail information about job Customer Service Consultant- Experienced. Terms and conditions vacancy
Customer Care Team Member
Flick Anticimex Pest Control is seeking a mature and experienced Part Time or Casual Customer Service Officer to join our motivated and friendly team. Our aim is to service our existing customers and to establish relationships with new clients.
The successful applicant will be warm calling from an existing client database. All product training will be provided. Previous customer service experience is essential. This position will provide great opportunity for those who can meet and exceed sales targets.
THE ROLE:
You will be responsible for the following:
- Warm calling our existing customers and assisting them to book in yearly general pest related services.
- Allocation of work within the Scheduling System
- Help in achieving budgets and maximise profitability
- Ensure quality control of service delivery, consistency and compliance in all operational matters and Flick systems
- Oversee and contribute to continual improvement opportunities
- To provide an effective and compliant service delivery operation.
- Part time or Casual 20 - 30 hours a week
Essential
- High customer service standards and liaison skills
- Have a desire to succeed & exceed sales targets
- A professional & confident phone manner
- Be friendly & approachable with a strong personality
- Be self-motivated & reliable
- Demonstrated commitment to continual improvement
- Strong oral and written communication skills
- Strong understanding of the local geographical region to effectively route manage
- Excellent problem solving skills and ability to think on your feet
- High level of computer skills including Microsoft Excel and Word
- Able to work within a hands on team environment
- Have a desire to find stable & long term employment
Desirable
- Understanding of the Pest Control industry
If you believe you have the qualifications and credentials required to fullfil the position and want to join a friendly and motivated team within a company who is a leader in its industry that provides opportunity, please forward your application including cover letter and resume to Tracey Ross, Flick Anticimex
Please Note: Only shortlisted applicants will be contacted.