Customer Care Manager - Port Melbourne

Summary about this job

Detail information about job Customer Care Manager - Port Melbourne. Terms and conditions vacancy

• A role where you get to learn and grow?
• Are you looking for the next exciting step in your career?
• Are you looking for a role where you get to work in an awesome team!

About the Company

As an international business services company employing over 36,000 colleagues we strive to protect people and enhance lives. We live our values of Service, Relationships and Teamwork.

The Customer Care Manager will be looking after our Initial Hygiene division. Initial Hygiene is the world's leading hygiene services company who provide quality, diligent and friendly services to all our customers. We operate in over 40 countries and we are ranked in the top 3 in 38 countries. We produce high quality, tailored hygiene product ranges for washrooms - across all sectors and industries.

About the Role

Based in Port Melbourne on a full time basis, the successful candidate will be passionate, enthusiastic with a can do attitude, looking for a role with a challenge, where integrity and follow through is the secret ingredient to your success. This role is not for the faint hearted, you will beexpected to be hands on, open to learning and thrive in a highly reactive role.

The purpose of the Customer Care Manager role is to enhance the relationship between the Customer and Rentokil Initial for the key purpose of protecting the existing portfolio by identifying and dealing with any issues which may be detrimental to this relationship.

The key responsibilities for this position include:

• 80% of the role will require the ability to resolve problems aligned to complaint resolution and customer in jeopardy procedures,
• Forecast and track retention metrics
• Administer and prioritize all customer tasks and ensure achievement of all deadlines within the required timeframe
• Maintain accurate records of all retention and activities
• Management of all customer escalations within selected tier
• Proactively support the Customer Service, Sales and Operations teams to achieve targets and deliverables.
• Provide customers with relevant information about new products and developments
• Provide a response and resolution to all customer queries within defined timeframes

The ideal candidate must possess:

Essential

• Exceptional interpersonal and communication skills, along with an ability to coordinate and prioritise work in a fast moving environment.
• Demonstrated experience in Account Management
• Demonstrated solution selling skills based on customer needs
• Proven team achievements in customer service metrics
• Exceptional organisation and time management skills
• Attention to detail and problem solving
• Advanced Microsoft Office skills
• Ability to multi-task in a fast-paced environment
• Full Drivers license

What we offer in return:

• A competitive salary plus commission
• Company Vehicle and mobile phone
• Rentokil Rewards (includes cash back and discounts on multiple retailers)
• Training
• Job stability and career progression

Equal Opportunities and Diversity

Rentokil Initial believes in supporting all employees to provide equal opportunities. We are serious about creating an inclusive and diverse environment that accepts each individual's differences, embraces their strengths and provides opportunities for all staff to achieve their full potential.

If you are looking for an opportunity to lead by example and kick goals at every turn, then this is the role for you! Click the Apply button to submit your resume today!