Customer Service Team Leaders

Summary about this job

Detail information about job Customer Service Team Leaders. Terms and conditions vacancy

• Modbury location with parking provided
• Monday to Friday operating hours
• Be part of establishing our brand new contact centre

With over 5,200 people, and revenues of over $1.1 billion, Datacom is one of Australasia’s largest professional IT services companies. Datacom has extensive expertise in the operation of data centres, the provision of IT services, software engineering and management, as well as payroll and customer service design and operations. Founded in 1965 and operating across Australia and New Zealand, Asia, Europe and the US, Datacom has a successful trading history of consistent growth, profitability and a track record of delivering innovative, cost effective technology solutions.
  
Due to continued growth, Datacom are seeking a number of Team Leaders to join our Service Delivery team.  The Team Leader will be responsible for providing leadership and operational management to their team, driving and developing team performance and coaching team members to provide our client with exceptional customer service.

About the Role:

• Develop, coach and support your team to achieve quality and productivity targets
• Drive team engagement and morale
• Respond to general and escalated queries from customers, clients and team members
• Lead by example in areas of professionalism, conduct, punctuality and leadership
• Develop action plans to optimise performance and drive continuous improvement
• Drive dedication to customer service and share knowledge within the team
• Identify areas of potential efficiency improvements
• Conduct monthly 1:1's to review performance and provide coaching and feedback to individuals to support their personal development

About You:

• Team Leader experience within a Customer Service Contact Centre 
• A passion for people leadership, coaching & development and the ability to drive team engagement
• Some reporting and data analytics experience would be desirable
• Process improvement experience would be desirable
• Due to nature of this role, Australian Citizenship and the ability to pass a government clearance is essential. 

At Datacom Connect, we know how to recognise the work you do and offer inspiring leadership programs and development opportunities. We also offer a corporate wellness program and provide you with the technology to enable you to work efficiently.

Our future looks bright. And so can yours. If you're ready to make a move, we're ready to talk.

How to Apply:

Please send your resume to Sarah Davis, Recruitment Coordinator by clicking APPLY NOW.